Mercedes-Benz of Grimsby

Three cars now from Volkswagen Worcester and service second to none from the sales and service teams. Always a warm welcome and happy to help you. I am happy to be a Listers customer.

I've had VW for 20 years and own a number of VW (some brought from listers), just spoken to a brand manage for VW Lister and was less than helpful, so much so put the phone down on me. Lister why are you putting your servicing prices up and now charging for collection and delivery? in these times you need to be competitive not pricing yourself out of the market.

**DO NOT DEAL WITH THIS COMPANY!** Following on from my 3 year old Range Rover Sport's engine needing a replacement I thought best to send it to the garage that had serviced it beforehand, Lister's Jaguar Land Rover Droitwich. They had serviced the car 3 times prior and had signed it off 6 months before the indecent as operating normally. Clearly the car wasn't checked over correctly as 6 months down the line one of the con-rods snapped leading to catastrophic engine damage with no fault of my own.

The garage took no responsibility for the damage and I was billed 12,800 for the replacement which wasn't covered by any kind of warranty. at the time I wasn't even provided a courtesy car for the inconvenience. The engine was replaced, paid for and I collected the car. THIS IS WHEN IT GOT WORSE. The car was clearly not tested after the replacement.

As I left the garage I had a red cooling system warning on the dash and a service light pop up so called the garage straight away to get advice, "should I bring it back?". I was flippantly told by Laura Webb, a non mechanic, that they were now closed and unwilling to help. "It will be fine for the journey" (1.5 hours) and advised to simply top the coolant up when I get home.

Half way home I broke down with smoke poring out of the bonnet and the car warned that it was over heating dramatically leading to me having to abandon the car on the A45 and wait hours for recovery. FURIOUS I had also ruined a 250 pair of shoes in the meantime which the manager, Toni Mawi, had promised to replace in a meeting but later retracted the offer as soon as I was off site. at the time i was also told (BY HIM) he'd only been there 3 weeks and he was still getting used to his job. CLEARLY!

Another story I was told by Toni Mawi (the Manager) was that one of their engineers, while I was on-site, had crashed one range rover into another that were both in for servicing leading to an ambulance having to be called and two customers, also in the dealership in the time, having to be told they'd totalled their cars. They agreed to take the car back to look over it, actually test it this time and return it in a week.

Upon picking up the car It was two days before. IT BROKE DOWN AGAIN (for a third time). All electrics failed and I quickly realised the only way of making the electrics come back online was by slamming the bonnet! I spoke with Listers Droitwich AGAIN, they picked up the car AGAIN and they tested it for a week to ensure they found the issue. The only answer that they could provide was that they couldn't find an issue with the car and that they replaced the battery "just encase". that I needed to collect the car. - What kind of "Master Technician" firstly cant find whats causing a problem but then replaces parts just encase its faulty? - TEST IT!

Following on from collecting the car I then had a frankly rude and threatening email from Laura Webb (in customer services) advising that i would need to be charged to clean the courtesy car they provided me with, the last time it went in, because it was returned dirty. - I had given them nearly 13,000 at this point! I can only describe this dealer as incompetent, insincere money grabbers who have 0 focus on customer service.

I would highly recommend not dealing with Listers JLR Droitwich. I'm now left wondering, after spending 12,800, if my car is in fact fixed, if it will break down again in a few days time and (if it does) will the people responsible (Listers) be in a position to fix it?! **DO NOT DEAL WITH THIS COMPANY!**

My review: Visited the branch in Shirley today as I was very interested in a used car they had advertised for my partner. Found the car and was hoping we could look inside and around the car. Me and partner were not approached outside (even some other people that turned up after us were approached) so we went inside to see if we could find someone to help us.

We were ignored by 2 people before I asked someone if we could look inside the car. We were questioned about how we would buy the car and I said that we would be looking to trade in a car, we found the guy very uninterested in us and was tutting at some of our replies, I was shocked. He told us to take a seat and he would be with us in a minute, he went over to another sales person and had a chat/laugh with them before disappearing and not coming back.

We both felt very uncomfortable from the conversation that we had and being left for 15 minutes. After driving an hour to see the car I was very disappointed to be treated this way and in the end we left. I feel me and my partner may have been judged that we could not afford the car or at least that is how it seemed. I had 5,000 deposit and the car was 15k.

Totally unprofessional And left me feeling annoyed and angry. They were looking down their noses at me, laughing at me and my girlfriends expense, totally unacceptable, the ironic thing is I probably earn more than these unprofessional clowns do. I will be taking my business elsewhere and will never visit Listers again both personally or for my business. I would avoid wasting your time at this and maybe all listers sites.

Bought a yaris, instead of being told this is what the range starts at, they asked my wife how much we can afford, she replied 200 they then went for the dearest model at that price 214 a month. We recently had a 40k service charged a ridiculous 325, 1 bulb had gone they charged a 1. Then told air con not working properly after 2 years from new!. that would be another 89. Between us and late father in law weve had around 8 new cars from listers. Absolutely disgusted there all about profit not customer care!.

Very disappointed with both Grantham and Lincoln dealerships. I made an appointment to see a salesperson and vehicle at the Grantham Dealership last Friday but after leaving work early to view the vehicle both the salesperson and the vehicles were not there. The vehicle apparently was away at the body shop being repaired after someone damaged it. I would have at least expected a call to rearrange the viewing to save me travelling and leaving work early.

I asked the sale manger to get the sale person to call me back.still waiting. Very disappointing. Second incident was on Saturday when my mate called in at the Lincoln dealership to look at a Hilux on the forecourt. No one came out to see him and when he did go in to the shop it took another 10 minutes but only after he stood in front of the receptionist, who also ignored him to start with.

She then got a young lad to go out with my mate but he knew absolutely nothing about the vehicle he was viewing. He will now be buying his Hilux elsewhere. Am not saying he was ignored because he has lots of tattoo's but it does make you wonder. It seems to me that Listers obviously do not need to sell vehicles at the moment. Would not recommend them to any of my mates.

Prior to today, my mother and father bought all their business and personal cars through Listers and recommended them highly. Today, we witnessed the degrading treatment of a family who had the audacity to cancel their purchase because of a terminal cancer diagnosis. The way they were spoken to was rude, offhand and degrading. Plus no return of their deposit.

Drove from Aberdeenshire all the way to Laceby to collect my beautiful new car yesterday. It was a pleasure going back the other way in my new GLA. Great service from beginning to end, and if anyone is dubious about using Carwow, don't be!!

I purchased a car from Listers that I had sourced online recently I subsequently picked it up and when I arrived home -some 100 miles away- I noticed some damage to the dashboard - I emailed the salesperson Angelina who had very pleasantly dealt with me - and she immediately got authority to repair the damage and when it had been skilfully repaired and after I had sent evidence of the receipt I was paid in full within 24 hours Excellent customer care throughout the whole process- Thank you and well done! I would buy another car from Listers Honda without hesitation

Buying my new car was a really nice experience from beginning to end. I originally made contact with Yasmin through car WOW who was very helpful with a barrage of questions. Eventually bought my new C63 from the Grimsby dealership and all of the guys there made the whole process very quick and easy. I have never spent so much money on a car before but the whole team were really helpful and I got my brand new car in only 1 week. Having had a few stressful experiences buying cars in the past, I would definitely recommend buying your new Mercedes from Listers.

We bought a new Mercedes E220d saloon [what a great car!] from Listers Mercedes-Benz of Grimsby, via Carwow, and are delighted to say that we got a really good deal. The experience was absolutely first rate from start to finish. From the initial discussions with Laura [who was polite friendly and professional] we then had detailed discussions with Zeinab and Luca [who were also as polite friendly and professional] and they made everything easy for us - nothing was too much trouble!

With Listers Mercedes-Benz of Grimsby we experienced good 'old fashioned' service, courtesy and commitment - a rare thing in this day and age. On handover day [2nd February 2018] we were made to feel most welcome at the dealership and had great assistance from Chris [signing the numerous forms], Adam [familiarisation of the vehicle] and Luca. We came away from the dealership happy in the knowledge that we had bought from an excellent and professional company. This is the first time we have bought a car through an internet sale and would be happy to repeat it with Listers Grimsby sometime in the future.

I bought a Mercedes SLC from Listers over the internet, a new and slightly nervous experience for me. I shouldn't have worried, it turned out to be one of the easiest and least stressful purchases I have ever made. Staggeringly good deal too. Communications were excellent throughout the order period, and the car was delivered to my door bang on time. A perfect result. Thanks to Luca and his team.

Happy with the car and the service. Chris hann and Ryan were excellent. The only Criticism would be we had to wait Longer than normal as you were very busy and Chris was the only one doing the paper work. Maybe if he had help it would have been better

We purchased a new A 200d AMG line from Listers Grimsby. The on line purchase and deal was good. The process was really straight forward. The contract signing was conducted in a professional manner. Ryan took us through the vehicle induction process and test drive, the experience was first class and I would throughly recommend.

I discovered MB of Grimsby through Carwow; they were prompt in their reply and offered a deal which I could not refuse. I live in the Southeast and travelled to Grimsby to collect the new car and, through out the negotiations and handover, they were helpful, efficient ,friendly and made the trip up to Grimsby worth it.

Everything seemed to work as planned with the staff at Listers Grimsby very informative and helpful. The only gripe we have is with Mercedes because the new colour ‘Denim Blue’ is far darker in reality than it appears on line in their ‘build a Mercedes’. We were unable to check out the colour on other vehicles as we ordered the car in January 2019 before any were available in UK.

Great service from Jordan and the team at Listers of Grimsby. Located a 67 place SLC for my wife at a really good price. Jordan quickly prepared a video with the key features of the vehicle clearly highlighted. Went to visit and got a reasonable trade in price as well as a good deal of patience from Jordan whilst we test drove the SLC and a C class Cabriolet- which was very impressive. Picked the car up on Saturday 28th and although Jordan was busy with a prior appointment at the showroom was well looked after.

My wife is well pleased so far - learning the essential technologies to link phones and ipods. Car looks great ! Thanks for the great work so far and hope we can rely on this should there be any issues .

I traded up my car to a Used Mercedes from a Nissan terrano a few years ago and in the past I have spent a fortune getting my cars repaired. But since I got a Mercedes ML300 sport I have been back to Mercedes for repairs but only for minor things. I have had it MOT and services several times and apart from one time it has flown through with only minor things needing doing.

But even when it needed the brake cables replacing which was a major job the initial quote was for over £1000 but after some negotiation they did the job for £750. I would dread MOT and services as they would always cost me a fortune, but since getting a Mercedes it’s been the most reliable car ever. The Grimsby garage has never been nothing but fair and never charged me for anything that was not needed.

Always polite and don’t charge for things other garages charge for. I tried trading my car in last year and there was no hard sell and walked away without trading in as they couldn’t find the car I wanted at the price I was able to afford. Not many dealers you can say that the salesmen are more about listening to the customer than the hard sell.

We bought a new Mercedes A250 AMG Priemer Hatchback from Listers Mercedes-Benz of Grimsby via Carwow, and are delighted to say that we got a really excerlent deal. The experience was absolutely first rate from start to finish. From the initial discussions with Laura [who was professional, polite friendly] and then detailed discussions with Zeinab and Luca [who were also as polite friendly and professional] and they made everything easy for us - nothing was too much trouble!

With Listers Mercedes-Benz of Grimsby I experienced good 'old fashioned' service, courtesy and commitment - a rare thing in this day and age when buying a Car. On handover day [31st March 2018] I was made to feel most welcome at the dealership and had great assistance [signing the numerous forms], Adam [familiarisation of the vehicle]. I came away from the dealership happy in the knowledge that we had bought from an excellent and professional company. This is the first time I have bought a car through an internet sale and would be happy to repeat it with Listers Grimsby anytime in the future.

Found a beauty on the Listers website, it was in Hull. I arranged a test drive of a similar one with a nice young chap called Harry. To be honest I was almost smitten before the test drive , however the test drive confirmed my desire. I was planning to wait until my birthday came in July, but as a typical man , I couldn’t. The whole process from Test drive to picking up my nice shiny gleaming black CLS 220 was 6 days. Taxed, insured the lot.

I even received a video confirmation that my new car was in town... I can’t fault the service from the team, and would quite happily buy again in the future and recommend them to potential new customers.
Needless to say the compliments I’ve received in the time are very nice and pleasing to hear. I feel really happy that I have a beautiful car to drive about , and it’s a head turner for sure.