Mercedes-Benz of Hull

Three cars now from Volkswagen Worcester and service second to none from the sales and service teams. Always a warm welcome and happy to help you. I am happy to be a Listers customer.

I've had VW for 20 years and own a number of VW (some brought from listers), just spoken to a brand manage for VW Lister and was less than helpful, so much so put the phone down on me. Lister why are you putting your servicing prices up and now charging for collection and delivery? in these times you need to be competitive not pricing yourself out of the market.

**DO NOT DEAL WITH THIS COMPANY!** Following on from my 3 year old Range Rover Sport's engine needing a replacement I thought best to send it to the garage that had serviced it beforehand, Lister's Jaguar Land Rover Droitwich. They had serviced the car 3 times prior and had signed it off 6 months before the indecent as operating normally. Clearly the car wasn't checked over correctly as 6 months down the line one of the con-rods snapped leading to catastrophic engine damage with no fault of my own.

The garage took no responsibility for the damage and I was billed 12,800 for the replacement which wasn't covered by any kind of warranty. at the time I wasn't even provided a courtesy car for the inconvenience. The engine was replaced, paid for and I collected the car. THIS IS WHEN IT GOT WORSE. The car was clearly not tested after the replacement.

As I left the garage I had a red cooling system warning on the dash and a service light pop up so called the garage straight away to get advice, "should I bring it back?". I was flippantly told by Laura Webb, a non mechanic, that they were now closed and unwilling to help. "It will be fine for the journey" (1.5 hours) and advised to simply top the coolant up when I get home.

Half way home I broke down with smoke poring out of the bonnet and the car warned that it was over heating dramatically leading to me having to abandon the car on the A45 and wait hours for recovery. FURIOUS I had also ruined a 250 pair of shoes in the meantime which the manager, Toni Mawi, had promised to replace in a meeting but later retracted the offer as soon as I was off site. at the time i was also told (BY HIM) he'd only been there 3 weeks and he was still getting used to his job. CLEARLY!

Another story I was told by Toni Mawi (the Manager) was that one of their engineers, while I was on-site, had crashed one range rover into another that were both in for servicing leading to an ambulance having to be called and two customers, also in the dealership in the time, having to be told they'd totalled their cars. They agreed to take the car back to look over it, actually test it this time and return it in a week.

Upon picking up the car It was two days before. IT BROKE DOWN AGAIN (for a third time). All electrics failed and I quickly realised the only way of making the electrics come back online was by slamming the bonnet! I spoke with Listers Droitwich AGAIN, they picked up the car AGAIN and they tested it for a week to ensure they found the issue. The only answer that they could provide was that they couldn't find an issue with the car and that they replaced the battery "just encase". that I needed to collect the car. - What kind of "Master Technician" firstly cant find whats causing a problem but then replaces parts just encase its faulty? - TEST IT!

Following on from collecting the car I then had a frankly rude and threatening email from Laura Webb (in customer services) advising that i would need to be charged to clean the courtesy car they provided me with, the last time it went in, because it was returned dirty. - I had given them nearly 13,000 at this point! I can only describe this dealer as incompetent, insincere money grabbers who have 0 focus on customer service.

I would highly recommend not dealing with Listers JLR Droitwich. I'm now left wondering, after spending 12,800, if my car is in fact fixed, if it will break down again in a few days time and (if it does) will the people responsible (Listers) be in a position to fix it?! **DO NOT DEAL WITH THIS COMPANY!**

My review: Visited the branch in Shirley today as I was very interested in a used car they had advertised for my partner. Found the car and was hoping we could look inside and around the car. Me and partner were not approached outside (even some other people that turned up after us were approached) so we went inside to see if we could find someone to help us.

We were ignored by 2 people before I asked someone if we could look inside the car. We were questioned about how we would buy the car and I said that we would be looking to trade in a car, we found the guy very uninterested in us and was tutting at some of our replies, I was shocked. He told us to take a seat and he would be with us in a minute, he went over to another sales person and had a chat/laugh with them before disappearing and not coming back.

We both felt very uncomfortable from the conversation that we had and being left for 15 minutes. After driving an hour to see the car I was very disappointed to be treated this way and in the end we left. I feel me and my partner may have been judged that we could not afford the car or at least that is how it seemed. I had 5,000 deposit and the car was 15k.

Totally unprofessional And left me feeling annoyed and angry. They were looking down their noses at me, laughing at me and my girlfriends expense, totally unacceptable, the ironic thing is I probably earn more than these unprofessional clowns do. I will be taking my business elsewhere and will never visit Listers again both personally or for my business. I would avoid wasting your time at this and maybe all listers sites.

Bought a yaris, instead of being told this is what the range starts at, they asked my wife how much we can afford, she replied 200 they then went for the dearest model at that price 214 a month. We recently had a 40k service charged a ridiculous 325, 1 bulb had gone they charged a 1. Then told air con not working properly after 2 years from new!. that would be another 89. Between us and late father in law weve had around 8 new cars from listers. Absolutely disgusted there all about profit not customer care!.

Very disappointed with both Grantham and Lincoln dealerships. I made an appointment to see a salesperson and vehicle at the Grantham Dealership last Friday but after leaving work early to view the vehicle both the salesperson and the vehicles were not there. The vehicle apparently was away at the body shop being repaired after someone damaged it. I would have at least expected a call to rearrange the viewing to save me travelling and leaving work early.

I asked the sale manger to get the sale person to call me back.still waiting. Very disappointing. Second incident was on Saturday when my mate called in at the Lincoln dealership to look at a Hilux on the forecourt. No one came out to see him and when he did go in to the shop it took another 10 minutes but only after he stood in front of the receptionist, who also ignored him to start with.

She then got a young lad to go out with my mate but he knew absolutely nothing about the vehicle he was viewing. He will now be buying his Hilux elsewhere. Am not saying he was ignored because he has lots of tattoo's but it does make you wonder. It seems to me that Listers obviously do not need to sell vehicles at the moment. Would not recommend them to any of my mates.

Prior to today, my mother and father bought all their business and personal cars through Listers and recommended them highly. Today, we witnessed the degrading treatment of a family who had the audacity to cancel their purchase because of a terminal cancer diagnosis. The way they were spoken to was rude, offhand and degrading. Plus no return of their deposit.

Walked into Mercedes hull the other day and was greeted by Carl. Showed me a few options, showed me around the car and then took me for a test drive. Sat down and gave me options and helped me find the right car that I wanted. Took 2/3 days to prep the car which for me, was really fast work. Paperwork went smoothly and had the support from Carl and Mercedes, defiantly recommend this salesman, awesome job.

My whole experience has been fantastic! Lucy was absolutely incredible and assisted me throughout everything and anything I had questions on or needed further explanations on. She was genuinely excited about me getting my brand new A Class and just her being excited fuelled my excitement further. Wonderful team of people! Will recommend over and over again! Thank you Mercedes - and especially Lucy!

I purchased a car from Listers that I had sourced online recently I subsequently picked it up and when I arrived home -some 100 miles away- I noticed some damage to the dashboard - I emailed the salesperson Angelina who had very pleasantly dealt with me - and she immediately got authority to repair the damage and when it had been skilfully repaired and after I had sent evidence of the receipt I was paid in full within 24 hours Excellent customer care throughout the whole process- Thank you and well done! I would buy another car from Listers Honda without hesitation

I had a fantastic buying experience at Listers thanks to Lucy, who's passion and knowledge of the cars made it such an easy decision. I didn't feel pressured into anything at any point, which is a very welcome change to every other time I've bought a car from elsewhere. Lucy was brilliant at making sure that the A Class was definitely the right car for me and it's proved to be absolutely spot on because I love my new car! So I want to say a huge thank you to Lucy and everyone at Listers for making me a very happy driver again!

Always great service when I need to take my car in for any reason. Many levels above the service i have received at other dealerships. I really can't pick fault with any aspect, from reception staff, to service managers, mechanics, great coffee and wifi if you need to do a bit of work whilst waiting, and even the valeting at the end. All very efficient, polite and pleasant.

My Smart had a recall, although I did not purchase the car from them, my husband said could not fault the service offered, he was very impressed, a total opposite of the smart garage we purchased the car from, when new, only a few months ago. We will be back for all future services.

As always Lister's customer service is the very best there is. Our car problem was dealt with quickly and efficiently, and the Technician (Steve) kept us fully informed at all times as well as keeping the cost as low as possible. All cars are built to the same high standards today no matter where you choose to buy one from, but good customer service will always win my order. Can't fault them.

The experience of purchasing a car from this dealership was very good. Everyone whom I came into contact with during the process was very friendly and helpful especially Nigel Johnson who appeared to go over and above customer service. I would without question recommend this dealership to my friends.

Fantastic sales experience from start to finish. Jeremy was a pleasure to deal with and I would highly recommend my friends who are interested in buying a new car to go and see him. Special mention to Peter Featherstone too, always a pleasure to deal with him.

Dealt with Kevin at Listers Hull. First class service. Was treat as an individual through the whole process. Traded in and bought a e class. Very happy with the service and attention and also the car. All the staff at Hull were very friendly and very professional. Would definitely recommend and have done. Many thanks to Kevin.

Me and my partner have just recently purchased an A220 AMG from Listers. After very poor service at a previous garage these guys have given 110% effort with every thing I have asked for nothing was a hassel. I had only seen the car online and took there word it was immaculate which it was when we arrived they went above and beyond for us. Phil and Nathan were so professional at all times returning all calls when they could I would definitely recommend this Mercedes garage and all staff go the extra mile. Thank you.

My husband and I have just bought a C Class Cabriolet from Listers and I would like to say that the customer service was 11/10. The staff were very professional but they also had the human touch which showed that they cared. I would definitely go their again even though it is 144 miles away.

I had my car in for service last week. They were extremely helpful when I needed a curtesy car. During my service a problem was found they endeavoured to order the parts and rectify it as quick as possible. Took my car this morning and collected this afternoon all complete and cleaned. Thank you Andy and Chris for all of your help.

The recent changeover to a new car was made easy and carried out by Kevin Garner in one of the most professional ways I have experienced. The information and assistance by Kevin and the team at Listers in Hull is exceptional. The new car was beautifully presented and time was taken to explain all the various additional services which were available , I would recommend this outlet to anyone looking for a new vehicle.

Picked up my SLK from Lister's yesterday. Service was excellent and the car looked a million dollars. Excellent dealership to do business with.

It was my first visit to Listers MB and I received fantastic service from their Service Advisor Shaun Blackshaw yesterday when getting a specialist tyre replaced. The delivery van was caught up in traffic and he had organised a courtesy car for me to save me waiting. In the end the delivery turned up just as he was handing me the keys and he then had the tyre replaced immediately. I can't fault Shaun and will be returning for my next service when it's due.