Trade Centre Wales Ltd

The cars are OK. They have some very good looking ones. But at this time my target was a lower budget one. My problem is their misleading web advertisements. You visiting them with hope to get a car under 5k. But that's not true, they very rarely have such a car. Of course their website full with it. And they advertising cars on unbelievable price as well, but no matter how many times you visiting them or what day or time.

You never gona find those cars. The cars in the showroom have no details just price and how much it will be weekly. And you will get a great explanation, why is it worth to you. To do 25 weekly pay for the next 5 year. If you asking for more details about the car.

What a complete nightmare of a place. All lovely until you pay for the car. Don't take out the RAC gold cover, every time you break down, YOU have to pay nearly 300 for a diagnostic test. I found this out the hard way after I had only done 525 miles. They refused to help in any way. So I called my finance company who then said that within 1 to six months they are legally responsible under the credit act to fix the car or let me reject the car.

I have not paid any more finance for the four months I have had no use of my car. I also found out that it didn't have a 12-month MOT or been serviced as they said. They had to be forced by the finance company to fix it. It's been outside my house for months and then they finally collected it. It's been 3 weeks now. STAY AWAY FROM G THIS PLACE!

Abominable service manager, supposed to be 99 or old car for deposit and he offered me 75 for my 2011 ford focus while two other dealers offered me 1000 and 1400 respectively. Won't be going here again and if you got any sense keep well away.

I bought my BMW 320 there in 2019 and despite some issues with customer service after the purchase it has now been almost 3 years since i bought the car and i have admit it has been a magnificent car. I have not had so much as one problem with it, passed every MOT with flying colours and to this day runs like a dream. Credit to them they sold me a great car. I'll give em that

So I got approved for finance and they were straight on the phone to book an appointment, turned up there to be asked how much I wanted to spend.how do I know this without details on the finance, told to walk around and look, within 10minutes they were back over to see if I had found anything. Informed them I would be looking at all before choosing, then the car washer decided to give us advice on the cars whilst blowing smoke all around us.

Continued to look and approached three more times to see if I've decided. Narrowed down to two cars, to be told you cannot test drive until the finance is in place! Then as I'm considering the manager comes over to see what would tip our decision making a sweeping gesture of 1500 off even though they couldn't honour their car insurance deal, I said I wanted to see what the figures would be so went inside and had two pieces of paper shoved in my face to sign that I was happy with the car, said no I wasn't signing I wanted to see the finance, get rough figures no term etc and told their business partner would go through all the finer details before I could test drive, was told the car had one month mot but would be retested then two minutes later it had received the Mot and had 13months. Cars only come with a 28day warranty for engine and clutch! Ridiculous service the car was being priced at over 2k more than it was worth at a good price. Pushy sales tactics, ludicrous policies and overpriced! Avoid Avoid Avoid!

Absolutely terrible. As soon as you walk through the door you are badgered by waiting salesmen waiting to pounce, then they dont leave you alone.i specifically asked if we could just have a wander without being pressurised but no, they just follow you about putting myself and my wife in an awkward position. Then we asked if they could give us a part exchange price on our car, which be bought off them 5 months ago at a price of 17k.they offered us 10k for it, so basically it has dropped in value over 1000 every month.

They then quoted us finance of over 100 a month more than we pay now for a cheaper car. Ridiculous car pricing, yet again preying on people who can only afford finance on a car and not buy one outright. Will never go there again and will advise others not to, very expensive and very pushy salesmen who by the way turned his back on us very rudely when he realised he wasnt getting a sale.dont go there.

Avoid at all cost me and my partner come to browse and I felt pressured into buying a car they wouldn't deal with my boyfriend as he knew his stuff about cars I'll take my business else where

Visited trade centre wales today in neath. Fabulous service by Scott. So helpful and genuinely nice. Informative and knowledgeable regarding the stock. Great service

Was interested in a number of cars around the 4K Mark, Rung before leaving Pembrokeshire. And was told they had a large selection. On arrival explained to a salesman what we were looking for, to be told they didn't have any cars in that range, and that those cars were web specials and limited. He wasn't interested in showing us cars. More interested in standing by the customer entrance smoking and on their phones. Wasted time and fuel. Wouldn't recommend.

Good selection of cars, but they were all locked and didn't have any information on them such as mileage or engine size etc. You had to have a member of staff with you constantly so they could look up car details on their little iPads otherwise you didn't really know what you were looking at. Also they had to go back inside the main building to get the keys to cars you wanted to have a look inside, so you just feel really annoying have to ask, especially when you're trying to compare 3 or 4 different cars.

Then you have to stand around waiting for 5 minutes every time they go to find keys. The overall experience was actually okay and the member of staff was polite and nice enough, but when my wife said "okay, well thanks for your help, I think we need to go away now and have a think and we'll get back to you", he literally just turned away from us and walked away.

As soon as he knew we weren't going to be buying a car there and then, he just buggered off, didn't even say bye or anything! So yeah that unnecessary rudeness just ruined the whole thing and is the reason for the two star review.

I bought 2 cars from trade center Wales at abercynon the first was exellent but needed a bit bigger so we bought our second car another Volvo S60 turned out problems trade center did help even taking the car to Volvo Swansea trade center paid to have job done no problem the fault still came back cutting out Volvo we really not interested in the end again in fairness trade center offered to take it back off us but in fairness we changed the car elsewhere I have no complaints about tradecenter Wales Volvo Swansea didn't really want to know I would not be afraid to go to tradecenter wales as they were fair and helpful to me

Will never ever buy a car from here again! Gearbox went within 1 and a half months of owning it! Refused to pay the bill for the work to be done, waste of time!

My son bought a car from these. Once sold they don't care, it had faults, then two breakdowns. BE WARNED the RAC warranty offered is not worth the paper its written on AVOID. After five months we are still trying to get money back for repairs nearly 1000. My advise, go elsewhere.

I stay away unless you want your car to be broken down within the first 45 days the cover damage after getting cars from auction and sell high also over selling RAC cover that doesn't really cover nothing

The slimey fat guy who owns it denied who he was, called me sir while totally stonewalling me......breaking down any chance of a customer/supplier relationship! The car was full of faults from the moment I tried to pick it up with my 5 year old. I waited 2 1/2 hrs for a fix and then after 8 mins oil came out of the exhaust on the motorway. Independent inspection at a dealer and letter before action in the small claims court (j10,000 limit) and the junior staff were authorised to refund me.

I guess it's difficult to borrow money for stock if a CCJ is awarded against you! They give you a tiny oldish Hyundai (the 'customer services manager' tried to fool me into signing that I would insure it...."sign here and here, no it doesn't mean that"..) while they string out repair after repair until they don't owe you any more and its your problem.

I saw many disappointed customers come and go. You have to watch the staff arrive obviously from home in Audi A3 TCW courtesy cars. Thankfully I didn't buy their non refundable warranty or part ex my old but reliable car!

Tim Sean H and Sam have been great today with processing the purchase of my new car, would definitely recommend anyone to come to the neath store for friendly welcome and excellent service.

Excellent service from start to finish.
Nial was our salesman, what a nice guy, made everything easy for us and restored my faith in car salesmen! If you're unsure about going there, stop thinking about it and see what Nial can do for you. Top man!

Great experience from start the finish, Matthew was amazing while we looked around the cars and helped us with prices, lastly the two Shaun’s were fantastic on the day of collecting my new car. Very easy process and would definitely recommend.

I've been dealing with Nicole and Cathy this past week. My car developed an electrical fault 2 months after purchase. The warranty company has been a total let down. Not so TCW. The fault could not have been foreseen and these guys have helped me with the cost of the repair. How's that for Customer Service !! Absolutely fantastic. Faith in the Auto Motive industry restored.

Amazing customer service from the moment i walked through the door! Got the car i wanted at a price i can afford! Great staff there, keep it up!! Special thanks to Matthew Chapman, Daniel Pierchinski, Sam Chapman and cant forget Rob! Not sure of his surname but he helped out big time in the finance department!

We came to Trade Centre Wales because as I drive around a lot with my job I've got Trevor constantly reminding me what deals they have on. I can't believe they've got him rapping!!! I told my wife we could do with changing our Vauxhall Astra for a new model so we came down and unbelievably they have managed to do it all in the same day, They let us walk around at our own leisure, checked if we need ant assistance and found us a new model .

The service is great! The presentation of the cars are immaculate and they made sure everything was explained before we signed any paperwork, Really happy with our experience at Trade Centre and would defiantly recommend a friend.