Mercedes Benz of Lincoln

Lovely, well maintained and presented building and the staff were all friendly and welcoming.... free (proper) coffee and mince pies.... and why not? We only dropped in to purchase a small gift for my son but we were treated the same as if we were about to purchase a new car.
Would definitely recommend Mercedes Benz of Lincoln.

Rang them up Monday to order a SLK roof headliner and they had it in stock and reserved it for me for the Friday. I think I waited 5 minutes when I got there and this fella came out sporting a Christmas jumper, carrying my box.
Brilliant quick service.

I bought my Mercedes car from them and found there customer service second to none they are very helpful when i ring them it doesn't matter who i speak they always give me advice and good service my clock disappeared from my screen so i took it to the Mercedes in Stockton and a chap had a look at and book it in to get done i rang Lincoln up spoke to chap who help get my car called Jonathan his a salesman and tried to tell me on the phone how to fix it that was about 6 months ago so i said can i bring it in to you he said yes so i took my car there at Lincoln and met Jonathan he said come on take me to your car and sat in the drivers seat and within seconds he showed me how to get my speedo clock back on and i was over the moon i had taken my car to him being very quick in putting it right for me he was very helpful Jonathan in every way like i find them all at Lincoln there staff are very polite and helpful when i ring them. I also had a problem with Apple iPhone 14plus it reset itself and i tried to connect my hone to my car because my phone had deleted all my contacts and tried for about 2 days and my grandson tried to get it on for so again i rang Lincoln up and spoke to a lady and said if i bring it down can they put the phone on for me she said yes i said how much will it cost she said nothing so i took it down the same day i rang her and when i got there again i met Johnathan and we both went to my car and he sate in the drivers seat and within seconds fixed it for me and reset it and all within les than 3 min and we both went back and he said would i like a drink of tea or coffee i thanked him and left and it should be more than 5 stars more like a sky full of stares for the way they treat there customer

The car service was performed efficiently and promptly, and I was kept fully informed of the work undertaken and recommended actions. However I would prefer to make telephone bookings directly with the service department rather than via a call back arrangement

Three cars now from Volkswagen Worcester and service second to none from the sales and service teams. Always a warm welcome and happy to help you. I am happy to be a Listers customer.

**DO NOT DEAL WITH THIS COMPANY!** Following on from my 3 year old Range Rover Sport's engine needing a replacement I thought best to send it to the garage that had serviced it beforehand, Lister's Jaguar Land Rover Droitwich. They had serviced the car 3 times prior and had signed it off 6 months before the indecent as operating normally. Clearly the car wasn't checked over correctly as 6 months down the line one of the con-rods snapped leading to catastrophic engine damage with no fault of my own.

The garage took no responsibility for the damage and I was billed 12,800 for the replacement which wasn't covered by any kind of warranty. at the time I wasn't even provided a courtesy car for the inconvenience. The engine was replaced, paid for and I collected the car. THIS IS WHEN IT GOT WORSE. The car was clearly not tested after the replacement.

As I left the garage I had a red cooling system warning on the dash and a service light pop up so called the garage straight away to get advice, "should I bring it back?". I was flippantly told by Laura Webb, a non mechanic, that they were now closed and unwilling to help. "It will be fine for the journey" (1.5 hours) and advised to simply top the coolant up when I get home.

Half way home I broke down with smoke poring out of the bonnet and the car warned that it was over heating dramatically leading to me having to abandon the car on the A45 and wait hours for recovery. FURIOUS I had also ruined a 250 pair of shoes in the meantime which the manager, Toni Mawi, had promised to replace in a meeting but later retracted the offer as soon as I was off site. at the time i was also told (BY HIM) he'd only been there 3 weeks and he was still getting used to his job. CLEARLY!

Another story I was told by Toni Mawi (the Manager) was that one of their engineers, while I was on-site, had crashed one range rover into another that were both in for servicing leading to an ambulance having to be called and two customers, also in the dealership in the time, having to be told they'd totalled their cars. They agreed to take the car back to look over it, actually test it this time and return it in a week.

Upon picking up the car It was two days before. IT BROKE DOWN AGAIN (for a third time). All electrics failed and I quickly realised the only way of making the electrics come back online was by slamming the bonnet! I spoke with Listers Droitwich AGAIN, they picked up the car AGAIN and they tested it for a week to ensure they found the issue. The only answer that they could provide was that they couldn't find an issue with the car and that they replaced the battery "just encase". that I needed to collect the car. - What kind of "Master Technician" firstly cant find whats causing a problem but then replaces parts just encase its faulty? - TEST IT!

Following on from collecting the car I then had a frankly rude and threatening email from Laura Webb (in customer services) advising that i would need to be charged to clean the courtesy car they provided me with, the last time it went in, because it was returned dirty. - I had given them nearly 13,000 at this point! I can only describe this dealer as incompetent, insincere money grabbers who have 0 focus on customer service.

I would highly recommend not dealing with Listers JLR Droitwich. I'm now left wondering, after spending 12,800, if my car is in fact fixed, if it will break down again in a few days time and (if it does) will the people responsible (Listers) be in a position to fix it?! **DO NOT DEAL WITH THIS COMPANY!**

My review: Visited the branch in Shirley today as I was very interested in a used car they had advertised for my partner. Found the car and was hoping we could look inside and around the car. Me and partner were not approached outside (even some other people that turned up after us were approached) so we went inside to see if we could find someone to help us.

We were ignored by 2 people before I asked someone if we could look inside the car. We were questioned about how we would buy the car and I said that we would be looking to trade in a car, we found the guy very uninterested in us and was tutting at some of our replies, I was shocked. He told us to take a seat and he would be with us in a minute, he went over to another sales person and had a chat/laugh with them before disappearing and not coming back.

We both felt very uncomfortable from the conversation that we had and being left for 15 minutes. After driving an hour to see the car I was very disappointed to be treated this way and in the end we left. I feel me and my partner may have been judged that we could not afford the car or at least that is how it seemed. I had 5,000 deposit and the car was 15k.

Totally unprofessional And left me feeling annoyed and angry. They were looking down their noses at me, laughing at me and my girlfriends expense, totally unacceptable, the ironic thing is I probably earn more than these unprofessional clowns do. I will be taking my business elsewhere and will never visit Listers again both personally or for my business. I would avoid wasting your time at this and maybe all listers sites.

Bought a yaris, instead of being told this is what the range starts at, they asked my wife how much we can afford, she replied 200 they then went for the dearest model at that price 214 a month. We recently had a 40k service charged a ridiculous 325, 1 bulb had gone they charged a 1. Then told air con not working properly after 2 years from new!. that would be another 89. Between us and late father in law weve had around 8 new cars from listers. Absolutely disgusted there all about profit not customer care!.

Very disappointed with both Grantham and Lincoln dealerships. I made an appointment to see a salesperson and vehicle at the Grantham Dealership last Friday but after leaving work early to view the vehicle both the salesperson and the vehicles were not there. The vehicle apparently was away at the body shop being repaired after someone damaged it. I would have at least expected a call to rearrange the viewing to save me travelling and leaving work early.

I asked the sale manger to get the sale person to call me back.still waiting. Very disappointing. Second incident was on Saturday when my mate called in at the Lincoln dealership to look at a Hilux on the forecourt. No one came out to see him and when he did go in to the shop it took another 10 minutes but only after he stood in front of the receptionist, who also ignored him to start with.

She then got a young lad to go out with my mate but he knew absolutely nothing about the vehicle he was viewing. He will now be buying his Hilux elsewhere. Am not saying he was ignored because he has lots of tattoo's but it does make you wonder. It seems to me that Listers obviously do not need to sell vehicles at the moment. Would not recommend them to any of my mates.

Prior to today, my mother and father bought all their business and personal cars through Listers and recommended them highly. Today, we witnessed the degrading treatment of a family who had the audacity to cancel their purchase because of a terminal cancer diagnosis. The way they were spoken to was rude, offhand and degrading. Plus no return of their deposit.

Purchased our first Mercedes A Class and received excellent, professional service from all at Mercedes...but a special BIG thank you to Nick Padovano who went above and beyond to source the perfect car for us, got the right spec and his customer service was outstanding from start to finish.

I purchased a car from Listers that I had sourced online recently I subsequently picked it up and when I arrived home -some 100 miles away- I noticed some damage to the dashboard - I emailed the salesperson Angelina who had very pleasantly dealt with me - and she immediately got authority to repair the damage and when it had been skilfully repaired and after I had sent evidence of the receipt I was paid in full within 24 hours Excellent customer care throughout the whole process- Thank you and well done! I would buy another car from Listers Honda without hesitation

As always from the moment you enter you are made to feel special the young ladies on reception are very welcoming and helpful. The Service Department are also very helpful. Altogether a well run and customer friendly experience.

First time purchasing a car from Listers of Lincoln. Was sorted out with an A Class AMG by Dave and the whole process was painless and stress free. The service I received their was very professional and informative. I didn't have any sales and extras pushed on me and the whole process from first conversation to pick up was done in a couple of days. Very helpful team and very happy with my car.

Had to wait a bit longer due to mistake with ordering but oh my! Well worth the wait . Handover day was smooth and staff very helpful. We were well looked after, will definitely go back. Had a courtesy call after a few days to make sure we were happy with the car. I can honestly say I love my new car.

We have recently taken delivery of our third new vehicle from Listers in Lincoln and yet again have been extremely satisfied with the whole experience. This is the second one that Jason has sold us and it certainly helps having an established contact. Not only did he provide a selection of vehicles for us to try, he was also patient as we finally agreed on a final specification. Servicing arrangements are also well handled with cars being collected and delivered with a minimum of fuss.

Finally, many thanks to the young lady on Reception, whose name I forget, but sorted out my Mercedes Me app.

Service is excellent. We bought a car from here a year ago. Unfortunately it came in the wrong specification and we rejected it. The sales team worked tirelessly to source an acceptable car and we were generously compensated for he mistake

Service care is second to none. Really well looked after. See you for the next car in a few years!

The time I was booked in for was met and the work carried out quickly and efficiently. The young lady in service called Jo was most pleasant and helpful. Credit to her.

Exellent customer service by Zoe Baumber. Very profesional approach and all paper work side of things were explained very well with great communication. Picked up from the hykeham train station which was really handy. Felt very welcomed and also given Tea and biscuits which was like sitting in your own living room. Would highley recomend and would buy from here again in near future.

David Overton is highly recommended, profession and just could not do enough for me, if you are looking for a great car with great customer service, this place and David are highly recommended to use.

i must say that we received excellent service from Zoe Baumber right from choosing our new Mercedes and helping us with everything to picking it up on Monday the 11 of March She really made us feel welcome and helped us with all our decisions when making our choice on such a big thing like buying a very expensive car Zoe put us at ease right from the first time we met her and we cannot say how much she helped us and I hope you will pass on our sincere thanks to her So we are well satisfied with our service at Listers and would definitely recommend your company to all our family and friends

Very good service as it was my first visit. Good response and clear description regards detail and timescales. Initially only a change of rubber but hoping for the same service later when my car does come up for its service and MOT.

This is the third mercedes we have bought from Listers of Lincoln we can't express our appreciation for the friendly helpful staff in the salesroom and service department. Nathan the salesman who sold us our last 2 cars is the most helpful and friendly person professional throughout. The handover of the new car was a good experience due solely to Nathan's knowledge of the car and unending patience.would we buy another car from Listers of course we would.

I love Smart Fortwo cars and have driven them for nearly 16 years now; I have just bought my fifth smart - this time from Listers Mercedes-Benz Lincoln. My husband found Listers Lincoln through contacting CarWow online. He told CarWow the spec we wanted and over the next few days 5 dealers got in touch, with Lincoln offering the best price, the best process for delivering the new car and the best trade-in price for my existing Smart. Adam Robinson kept us fully informed, updating us throughout the process and was consistently helpful and friendly without exerting heavy pressure!

Everything went swimmingly, and despite heavy snowfalls both in Lincolnshire and 200 miles across the country to me in Somerset, my new car arrived promptly as promised yesterday afternoon. Adam phoned yesterday and again today to check that all is well, and I was able to confirm that I am thrilled with the car. It is my first Smart with the "bulging bonnet" design, which I have been slow to fall in love with, but it already has a special place in my heart (and the nickname "Hippo"). Big thanks to Adam and also to Bruce who drove it to me and then took my old Smart on its longest drive ever - back to Lincoln. All in all; highly recommended!

Lincoln Mercedes staff are very helpful, courteous and easy to
Communicate with. We appreciated the mechanics report by video via email and a follow up call from one of the staff with prices and assurance regarding jobs needing attention. Whilst waiting for a quick job to be done, I sat in the lounge which is great with tables to work from or chairs to relax in.

All the work done on the car was recorded on paper and explained, my car was clean on return and heats great is no matter how old your car is, you are a customer the same as any other.

Excellent customer service from Nick Padovano. Nothing was too much trouble, Nick sourced the perfect car, got the right spec and then surpassed himself with customer service, delivery and ease of doing business. fantastic experience from start to finish