Chiswick Honda

I purchased my NC 750X DCT from here new in 2018 and have had it serviced at every service interval with NWH. I have just had my bike serviced with an MOT on the 8th June - during the service the Tech found 2 faults - parking brake and broken exhaust bracket - I authorised the 256 additional cost immediately when called the bike was returned on the 9th June.

I found on the documents returned with the bike that they failed the bikes MOT for the 2 faults found DURING the service as mentioned on the SERVCE inspection sheet suppled to me and in the attached video. One defined as Dangerous and the other a major defect! This history is available to see for anyone who is going to buy my bike when I decide to sell it - not what I wanted on there.

If I had put the bike in for a service on the 8th June and they rectified the faults and went back on the 9th June I would not have this blot on my MOT history. Not the best NWH and cheers Daniel the service manager for leaving me a voicemail and NOT calling back as you stated you would and hence why I didn't ring but hey ho. Anyway, the moral of this review is don't get a service and MOT done here on the same day and for me, it was nice doing business NWH, I shall take my bike elsewhere for them to MOT and Service as I always trusted the Honda brand to carry out my servicing but not anymore.

Just purchased a lovely Civic Tourer, had a very good experience with Sayf and manager got me a good deal.

Excellent service from buying a car to after sale service. Very friendly, knowledgeable and helpful staffs throughout. Nice little in-house cafe for customers who are waiting too. Overall very happy with Honda and that's why we've owned 3 Honda CRVs over the last 13 years.

On Tuesday10 May I took my H Jazz into Honda Letchworth because the tyre pressure warning light was on. I was told the left front tyre valve was leaking and I would need a GPS valve costing 198 valve which would have to be ordered with a booking for Friday 13 May. The warning light was still on when I left Honda. On Weds morning the tyre was flat so I took it to the local Quick Fit who fixed it! The warning light had disappeared. On Thursday 8.30 I rang Honda Letchworth to cancel the GPS valve and booking. Value for money? to. inform them that

Recently travelled down from Edinburgh to purchase a bike and very grateful for Marks' quality of service. Impressive dealership with a nice variety of new and used bikes. Definitely worth popping in if you're nearby. Superb. Thanks again Mark.

Great Staff! Excellent service. Ritesh looked after us and answered all of our questions. Very knowledgeable!

I bought a 2022 Honda Monkey motorcycle in March 2022. Really appreciated the information, support and guidance from both Alex and Mark. The whole process was painless and efficient.

Great experience dealing with Alex from the motorcycle sales team at Norton Way Honda. Super knowledgeable, really personable and genuinely nice people to deal with. I would definitely recommend them if you are looking to buy a bike.

Having purchased a used petrol Mazda CX-5 from a dealer in Essex 5 weeks ago which was a big mistake on my part as previously owned a Honda CRV diesel & there is no comparison between the two vehicles, I decided to go back to a Honda CRV Petrol, I wanted a Black car & there weren't many EX automatics for sale, I saw Norton Way had a couple for sale, I contacted them spoke to Mark Meredith asked him for a cost to change & arranged to travel there from the South coast approx 270 mile round trip to view the cars, we had a bit of a negotiation & struck a deal, I collected the car on the 3rd March the car was immaculately prepared exactly as promised. The personal service I received from Mark was first class & would have no hesitation to recommend Norton Way as the place to go when you want to change your car.

Went to drop off the Ducati Scrambler I'm trading in for my CRF (hopefully won't be long now) and for a cold winter's day the dealer was quite busy - As always very professional staff, great to see Alex now working there and thanks to Mark for keeping me updated

I've been dealing with Norton Way for around six years, and they've always been friendly, helpful, accommodating, with no pressure on the sales side, and prompt & efficient on the service side. They've sorted out any issues with a minimum of fuss. I wish all dealerships were run like this!

Great service from these guys. If you are looking for a new car, these guys will look after you. The service team are very professional, quick and thorough. I have a service plan, so not sure what they are like on price, but I always get great service and aftercare.

Big thanks to Jamie for his professionalism on my purchase of my CRV, made the whole process easy, prompt replies to phone calls and emails, thanks again

I purchased a car by just looking at am Auto Trader advert. Three things that stand out for me here. 1. The non pressured environment helping one make a considered decision. 2. The car was as advertised, all dealer service history, accurate pictures and a video 3. Personalised and top service from Josh, which was much appreciated and well worth the near 2 hr drive for collection. Do not hesitate to buy from them.

Big thanks to Simon and Chris who have made the car buying experience a painless one. Rang Simon who immediately offered a test drive for a golf which went well then discussed and negotiated with Chris with no BS. No pushy tactics and a very smooth process. Let's just hope the delivery of the vehicle is as good as the sales process!

Great as I have come to expect over more years as a customer than I care to remember coffee was good but no donuts.

Couldn't be happier with Norton Way Honda. Saved the day and got my Africa Twin back on the road very fast considering it was recovered to the workshop without a booking. Thanks to everyone involved for squeezing it in, diagnosing the fault, and repairing it for a very reasonable price. No issues on the ride home. The only disappointment is I'm not in your area to use you again for servicing etc.

But that can't be helped. Keep doing what you are doing, special thanks to the lady who made the initial booking (apologies I can't remember her name), Jordan for dealing with me and the technician for taking the time to explain the issue to me at the end of his shift