Wylam Garage Ltd

Superb customer service, honest and up front with issues, clearly explained and fixed in an efficient, economical and concise manor. As long as I have a Nissan, this is the garage to use! Well done all involved

Just had my car into the Service Centre for its first year service, the customer care from Emma and all the staff was first class. An extremely professional garage. Thanks.

So I went to see an automatic Juke the week before Christmas decided I loved it and traded in my Range Rover they stayed open later on Christmas Eve so I could pick it up and then when my docs came through for my private reg to be put back on they did that for me too, exceptional service from Dawn and Samuel, this is the 2nd purchase from Wylam garage and will definitely use again and recommend them, thank you so much

I saw a used car online so went on-spec' to see it the day before Christmas Eve. From start to finish an exceptionally professional, friendly, helpful and enjoyable experience being looked after by Nigel with Dawn there too for extra info'. Really, it couldn't have been better. Not at all pushy and by taking me through the pros and cons of the various finance options, Nigel saved me about 1k in interest too.

The car was given a brand new MOT, service and a thorough going over and they presented it like a new pin. We picked it up, as arranged, just an hour before they closed for the Christmas and New Year break and I couldn't be happier. 5 stars very well deserved.

I am not local, but bought a car advertised online from Wylam. Peter was exceptionally helpful and friendly during the process. As was Karen who delivered the car up to Scotland. I would definitely use this garage again.

Bought a car a jaguar XF it was superb, but they would not release it until they were happy everything had been checked and sorted to their standards.great.

A sheer joy to deal with Sean and his staff. Such a welcome contrast to the hum drum business of buying a car from a large dealership garage. I bought a second hand car for my son's 21st birthday. Personal service even involved delivery to the door, perfectly timed for the birthday surprise!

I cannot rate Wylam Garage and all its staff enough. This is the first time I have bought a car from them and the whole process from start to finish was made so easy with help from the team especially Dawn. If your thinking about buying a car then give them a try, I'm sure you won't be disappointed. I would have no hesitation in recommending Wylam Garage to friends and family.

Just before Christmas our daughter Elizabeth was driving home from work when she was hit by a car from behind. It was her pride and joy, purchased from Wylam Garage some 18 months before. The driver of the car who hit her drove off. To make matters worse she became the victim of an insurance scam which cost her money she didn't have. After Christmas the car was written off and Elizabeth was without a car.

I contacted Sean at Wylam Garage to take advice about the GAP insurance which Elizabeth had taken-out to protect her in this event. After a brief explanation I was left feeling reassured that Elizabeth would be back on the road soon. Following my call Sean got In touch with Elizabeth and explained how the GAP insurance worked and how it would all work out to help her to purchase another car.

When her motor insurance company agreed a settlement Sean offered Elizabeth a choice of three cars which she could afford. On choosing her car Sean sorted out the paperwork and agreed a delivery date. On the due date Elizabeth took delivery of her car.a new shape Micra with very low mileage. The thing is Elizabeth lives in Manchester. Where do you get service like that?

I have been buying cars from Wylam Garage for years because not only are the cars reliable but the after sales service is second to none. This story is further testimony to this fact. Buy a car from Wylam Garage and you get peace of mind, security and great care. Incidentally.after all this Sean went to work in the People's Kitchen.

I cannot fault the service I got during last year from Wylam Garage. I asked them to source me a secondhand Renault Traffic Spaceclass, having failed miserably to do so myself. Apparently they aren't that many about in the spec I wanted. Within 2 weeks they'd found my perfect car. but it was 200 miles away. Not a problem it turned out, they arranged for the car to be collected, brought back to the NE.

Test drive, happy with price, finance sorted, drove home 2 days later after a full service & valet. It was like new. It went back in for a software upgrade as the clock wasn't working, done super quick and covid safely. When it needs a service it'll be going there too. Thanks Sean, George and all in service too.

Brilliant service once again from Whylam garage. Thank you Peter Telfer

Absolutely fantastic service! I purchased my first car from Wylam Garage a year or so ago but unfortunately someone drove into the back of it! After hearing that my car had been written off, the staff at Wylam Garage gave me great support and got me back on the road. They advised me on what steps I needed to take regarding my insurance and all the nitty gritty bits that I had no experience with.

If that couldn't get any better, last week Sean drove my new car down to me.from Northumberland to Manchester! Just wow! My parents have purchased cars from Wylam Garage since I was little and I most definitely will never go elsewhere! Thank you so much Wylam Garage Team!

Brilliant garage. I travel from the Scottish Borders for all my X Trail needs as I am so impressed with the work carried out by them. I have been going here for over eight years as I was so disappointed with the garages near me letting me down. The staff are very friendly and helpful and the engineers show you and explain what they will do or have done or have fixed because they have noticed it, eg.the horn was only half working, now it's LOUD fixed for free. The ladies at reception are all great and very knowledgeable and if Lily our dog is lucky, she gets a biscuit.

Absolutely first class service. They go above and beyond! I know the work on my car will be excellent and it will be returned in pristine condition. The reception staff are so efficient, helpful and considerate it is a pleasure to deal with them. x

Just picked up my new car, Sean was amazing from start to finish couldn’t recommend him enough. I am now a very happy owner of an Nissan Qashqai

Took my car here today as my brother in law works here and my car had started making an awful noise whilst driving ariund Hexham. After finding out my brother in law wasnt available, The lad from sales drove my car over to the service department and asked another mechanic to have s look at it. It was sorted within 10 minutes and i was massively impressed that they were good enough to look at the problem for me. Considering my car wasnt even a nissan or Renault, they could have told me to get lost, but no, they were very obliging and extremely helpful. Thank you very much i really appreciate your help!

I really commend the service provided by Dawn . She was very helpful, professional and kept me informed throughout the process of the purchase as this was done mainly via emails/phone calls . Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. I would recommend your company to anyone who needs a car. Keep up the good work

Wouldn't go past Wylam Garage for my cars as you are guarenteed fantastic customer service and high quality products. They have a wonderful sales team whom you feel very comfortable with. When you call into the sakesroom/garage it's like meeting up with old friends!

Wylam Garage has to be the best, this is the first time I've used it and it won't be the last, the customer service is brilliant as there is no hard sell from the sales people, but for me the person who made the sale painless was a young lady called Dawn nothing was too much trouble and I for one will definitely recommend this Garage to anyone I speak to. So a big thank you Dawn for our new Nissan.

5 star customer service received from Nigel. He was friendly and professional with excellent product knowledge and guided us along to find just what we needed and the best deal for us. Met the rest of the sales team today and we are confident that we will be well looked after in the future. Looking forward to having many years dealing with an outstanding dealership. Extremely satisfied, highly recommend. Thanks for all your help Nigel

Couldn't have asked for a better experience trading in my old Pixo and buying a second hand Juke. Dawn in particular was so helpful and made me feel at ease from the first visit. My whole family have bought from this garage- I definitely recommend it.

Cant praise wylam garage enough. Just bought my new micra from Dawn. This is a friendly garage with no pushy sales people ( I really appreciate this fact after having an awful experience after buying a car at another hexham garage which badly let me down both with the car and management). I have used wylam garage for years and I will be staying with them. Had my old car serviced here and the servicing department are also excellent. Well done and keep up the good work. Best garage in Hexham.