Pentraeth Automotive

Excellent service all round very helpful sales staff for all the vehicles they sell easy access and parking hot drinks available from dispenser in sales showrooms and restroom facilities available Service department easy access with helpful staff when arriving with your vehicle for service

Sales men very helpful no pressure sales will use them again.

Very expensive, charge you for 5 litres of oil when your new car only takes 4.labour cost is O.M.G, oil and filter change for 260.00. Would take any one 1 hour, with a brew.parts + oil filter 22.00, oil 4 litres 40.00 true price.

Great dealership which sold us a brilliant Kia eNiro electric vehicle. We were so pleased with this car that our BMW 3 series tourer got less and less use and we decided to downsize this car and replaced it with a Kia Rio mild hybrid which small enough to fit in our garage when not in use. We dealt with sales executive Steve Williams for both cars.

He was always very friendly and helpful. We did not buy either of our cars from stock but were accurately informed of the waiting times. We were regularly telephoned by Steve and given confirmation of expected delivery nearer to the dates. Handover of both cars was excellent but the eNiro was a bit more distant due to tight covid restrictions. We have Steve's mobile phone number with instructions to call if we need any more help. Early days for the Rio, but we are very happy with both cars. We are very satisfied with this dealership and their products.

Collected new Motorbility car. Second Kia Niro from here. Elfed Pritchard is so helpful.

Good Covid Precautions in place within the Premises. Took my Car in for its mot and service, had a Courtesy Car for the Day. Courtesy Car obviously hadn't been Cleaned Inside recently, still Grass/Hay Inside it from previous people who had used it.

GREAT STAFF! Jack is and amazing sales man! Very informative and helpful

Always helpful, a good service nothing to much trouble. Would recommend the Pentreath group garage.

My daughter has just collected her new Rio. The Sales Manager Mr Elfed Pritchard, delivers excellent customer service. He goes out of his way to be of assistance. My other daughter collected her new Niro in February. She was given the same exceptional service also. I would thoroughly recommend Pentraeth Kia.

The most pleasurable and easy car purchasing experience I've ever had! I LOVE my MX5, thank you Paul for being such a wonderful, none-pressuring salesman. RECOMMEND!

Awful experiences with Pentraeth, my car has been damaged on a number of visits, a claim each time they have denied and not apologised for. My car recently went in to have a significant warranty issue looked at, during the road test the technician was in agreement there was an issue with the car, on returning to the dealership (after diagnostics were run) the service manager informed me they would seek approval from Mazda for a gearbox replacement.

The Service Manager now claims to have never said that to me but the dealership will not listen to their call recordings to prove this and have become very dismissive on the phone and made me out to be the liar to customer services. Much like a previous reviewer, the paint work on my car was completely ruined with swirl marks and scratches, this was after I had specifically asked them NOT to clean the car! If you like your car damaged, staff that will happily lie to you and terrible customer service, this is the place for you. If I could leave zero stars, I would.