Hartwell Vauxhall

Avoid at all costs Avoid this dealer at all costs, disgraceful service from the branch manager Matt. Booked a slot to view a car at 5pm, once I arrived at the dealership I was advised that the car had been sold to someone else. Initially I spoke to a chap called Elvin who was fantastic, I asked to speak to a manager and the disgusting service was about to begin.

After explaining the situation I got a half hearted apology and not much else, didn't even try and see if they had any other vehicles that may have met my requirements and came across patronising and had the worst attitude I have come across. I requested reimbursement for my travel costs which was swiftly rejected, after a back and forth he decided to turn his back on me and walk away back into the showroom.

I followed and was greeted by him laying back in his chair with his arms folded, he commented 'what do you want' my response was simple, reimbursement. I was then asked to leave the showroom which I obliged as I was at this point fuming. I called the head office in Grimsby and explained the situation and was advised that this isn't what they expect from the dealership.

After approx 20 minutes on the phone whilst sat on site one of the managers colleagues offered me 20 for fuel which I declined, why was this not offered at the outset and why did the manager not come out? The offer is far less than the 2 hours journey, use of diesel and the time taken off work to view the car. To summarise, if this is what service you get at the sales stage just imagine if you had an issue after you spent your hard earned money. I have made a formal complaint and will see if they take this seriously, I would certainly never step foot back in this dealership and would advise people to look elsewhere!

Was lucky enough to get my hands on a Fiesta ST Performance edition from Hartwell Kidlington recently! Simon Mills was professional and extremely helpful throughout the whole process and made my car buying process so easy! Would definitely recommend Simon and the Hartwell kidlington team!

The sales team were helpful and non-pushy. Simon Mills was able to quickly and efficiently find us the car we wanted at a reasonable price, despite shortages in the market. The car was 18 months old but felt like new due to the high standard of preparation. Would go back again in future

Hartwell Ford were very helpful from the start. Responsive and regular communications have made the whole process very smooth. Simon Mills is not your average salesman, he builds trust and plays it straight. No hesitation in recommending Ford Hartwell for your next car purchase :

Recently bought a Ford Mustang from Hartwell Kidlington. I must say Simon Mills was of great help, not only was he very informative but he got me a great deal on a great motor. All service and MOT carried out before purchase and informed me of any works carried out. Their offers are definitely not ones to miss out on. Will definitely be back in the future.

Great service. Went on a busy Saturday so took a bit of time to see someone but to be expected. Sales people weren't pushy and when we did eventually need to talk finances the sales person left us to it. He even kept our 3 kids entertained so I could discuss with my partner our choices. Only went to look and ended up buying because of the service received. Kudos to Richard Brewer the sales person.

Simon Mills provided excellent service in relation to buying a used Ford Puma from Hartwell Kidlington. He communicated promptly and clearly and was able to provide me with all necessary information. I felt he was willing to go over and above to ensure I had a good experience and I am delighted with the car. Thank you Simon!

Just bought the new puma st at Hartwell kidlington from Simon mills In sales and was very happy with the service and keeping me updated with everything loving the drive like a kid in a candy store. Thanks to all staff who also worked on it to get it ready.