Castle Cars (UK) Ltd

Used service few time without an issue. refused pickup unless paid in advance. felt like a thief.so I refused the service out of insult. won't be using again sorry guys.

Brilliant service, very professional. Driver very pleasant, taxi very clean. Would use them again.

Best of the best castle car's. Whenever need booking i will recommend them professional drivers, cheap on fare and polite staff/customer service.

Booked a taxi at 7:30am for a 8am, called up every 20 minutes to be told he will be there in 10 minutes! After an hour and half of being messed around I complained and they cancelled the taxi Biggest waste of time ever Service: Limousines

Ok service. Called in for taxi, picked up wrong person called again and waited 15 min for taxi to turn up. Taxi driver was polite,

They said on the phone that the taxi would come in 5min but eventually cane after 30min.i missed my appointment because of that. If I knew it wasn't correct I wouldn't have booked with them. I did ask if the guy was sure and he said yes. Pff.

Hi, just to give you feedback on our recent journey. 2 blind people and 1 sighted person made the trip from Q E Hospital, Heritage Building to Birmingham New Street Station. I needed to put 1 suitcase in the boot, I asked the cab driver, who had no intention of getting out of the taxi, said: the boot is open! It was absolutely filthy, as was the inside and outside of the vehicle.

Whatever was on my daughters seatbelt was all over her coat. The taxi cost was 7.80, and my blind daughter asked for a receipt, the driver said he could make the receipt for 10 thinking he would keep the difference for himself, but my daughter insisted he give the change. His taxi no is 35127, white Toyota. I welcome your comments. Get Outlook for Android

I have used Castle Cars for a number of years, but can no longer depend on their service. Although they have let me down and virtually forced me to use my own vehicle, last night was the last straw! I deliberately ordered a cab at 1650hrs to collect family at 1840 (so 3 hours advanced warning), only to receive a text saying cab would be delayed but I would be prioritised? Rang up at 1840 to process and told it would be another 10 minutes!

This cab was ordered and the booking accepted and confirmed 2 hours prior to required time. Yet again I had to drive to make sure we arrived at restraint for 7pm. Thanks Castle Cars.totally unacceptable and unreliable.never again.

I would not use again. On 2 occasions recently I have pre-booked taxis and on both occasions have received a text to say they had been despatched only to then get a text, sone time later to say they have been cancelled. I then received a number of texts saying due to high demand your taxi is delayed but we are trying to prioritise. When I phoned up to chase, I felt that I wss being spun a yarn. I had to use other firms then and cancel Castle Cars.

Critical: Professionalism, Punctuality Taxi did not arrive. My 72 year old wife left stranded outside Sainsburys Selly Oak. When I asked the lady on the switch for help she was just short of abusive. Will never use this firm again! Service: Limousines

Had taxis from here a few times always on time and reasonable.

Sadly unlikely I will use again; told no cars available for 50 minutes (at least they were honest / managing expectation finally) but after 70 minutes still no sign of a taxi. Against my better judgement took an alternative provider. No call from Castle to say Taxi had arrived at any point; just a text message saying the taxi had been cancelled.

This was not a good taxi experience. Booked at half 2 on a weekday afternoon & received a text confirming the booking, followed almost immediately by another saying the cab was "delayed." 40 minutes later, still no cab. Called the dispatchers who said they were still trying to get me a cab. Gave up & grabbed a black cab.

Brilliant service, driver very pleasant and helpful good price

I have used them for over 10 years and I never had any problems using their services. Always on time, great service from drivers and prices are reasonable. Will continue using them around the Midlands and beyond. High recommended taxi firm