Normandy Garage

A big thankyou to Stefan manager at Normandy Garage. Problem with Android Auto on my L200. Arranged to take vehicle over, on arrival Stefan came out checked the system with his own phone found the problem, then sorted out my phone and got everything working again. What a great garage manager. Thank You David McSorley.

Update: Phone call from the General Manager explaining the communication between Leaseplan and themselves was unexpected but very pleasing. Great customer service on his part hence changing the rating from 1-4. Would have been a 5 if they could have booked the car in as a priority. Very grateful for the call though. Many thanks Normandy Garage. Very disappointed with the service department.

Found the service manager unhelpful. Car was booked in on 12th Feb '22 for investigation after water damage due to a poorly fitted windscreen replacement. Was contacted by the garage directly stating due to engineers off sick and a backlog of work, my car would be pushed back until 8th March '22. I had this in writing (text message) from the garage and email confirmation from Leaseplan.

On arrival I was told by the service manager that this was cancelled and not re-booked despite the above. No offer of "Can we help or maybe re-book" just not booked in. I then immediately called Leaseplan to confirm the booking (they did) and they then called the garage to be told the service manager would not speak to them and to re-book. Poor service all round.

If you do not want to take the job then please say so. As the water has caused unknown damage to the electrics, I find myself with a large Mitsubishi shaped ornament on my drive until another garage will investigate.

Very helpful &friendly staff. They try to go the extra mile to be of service. Good family business.still maintain a very high standard of service. Am pleased to commend the owner Stefan& his wife's attitude to Customer Care. The other staff are also most helpful. My Lancer had it's MOT today& a service, even collected & returned her to my home. Am happy to recommend the garage& staff fir courtesy, politeness& efficiancy.

I use this garage for annual service, and other maintenance of my 2017 Mitsubishi Outlander PHEV. Only 2 visits so far, but well pleased with their service. It's not my nearest dealer, but from Twickenham, the only nearer alternative main dealers require heading into town in the rush hour. Even the nearest at Barnes would take just as long to get to

What can I say? Throughout the process of changing my car Stefan and the team have been AMAZING! The customer service we have received has been outstanding and nothing is too much trouble. I highly recommend the garage to anyone looking to change or service their cars. It's difficult to find such a garage nowadays, but Normandy garage is one that I will be visiting again and again. A HUGE THANK YOU TO YOU ALL! Si Clark

Stefan and his staff make Normandy Garage the jewel in a crown! They assisted with our Shogun and made buying my husband's 'new toy' a fantastic experience. This is the type of garage any car owner wants but can't always find. I look forward to many years of being a customer of theirs! Highly recommended! Thank you so much

This business is large enough to have the expertise in house but small enough that the manager can make and implement decisions on the spot if necessary; means that I've been a satisfied and loyal customer for more years than I care to own up to.

I can't fault Normandy Garage, I recently had a service and repairs on Mitsubishi. On each occasion everything was prompt and dealt with immediately, I didn't wait a minute. They were also extremely helpful over the phone, each member of staff I have dealt with has been excellent. The best garage I have ever dealt with and I cannot recommend highly enough.

Ordered a Motability car for my mum. We just happened to walk in where Miguel helped endless to get it all sorted even with the pandemic going on. He was so helpful and answered calls and emails so swiftly. Collected my mums Motability car at lunchtime today where John greeted us went through the last of the paper was also helpful with everything. Both of them are lovely and from what I can tell all staff here are nice and friendly and professional. Couldn't recommend them all enough. Thank you all for everything.

My family and I have been customers of Normandy Garage for over 21 years. We have bought new and used cars from them and had regular servicing carried out there and the staff (from sales staff to service staff and mechanics) have always been polite, professional considerate and concerned. Recently I needed to replace a wiper motor assembly on an old Hyundai Matrix and it wasn't worth having a new one fitted because of the age of the car.

In desperation I contacted the garage and spoke to Stefan, the General Manager. Not only was he able to tell me the part number that I needed, but he took the time to search on the internet to find a salvage company that was selling a second hand assembly that would fit my car. After contacting the company, I bought the part and it arrived the following day and was fitted immediately.

The wipers are now working perfectly again. My experience shows that the staff at the garage are willing "to go the extra mile" to help customers, and this has restored my faith in the motor industry. I would have no hesitation in recommending this garage to others.

My daughter brought a car from Normandy Mitsibishi and had a fantastic experience, which led us to also buy a car. My daughters car was just serviced and from start to finish the experience was exceptional. Its not often you come across a business that goes above and beyond for you and one that we look forward to continuing. Five stars all round.