Halliwell Jones (Chester) Ltd

Great service and great customer care too I think her bame was Jo-ann but I'm sure that's wrong (im sorry), senior sales advisor. my lad really appreciated the model car you gave

Customer service excellency! I wish I could say that more often about more businesses. Impeccable profesionalism from Service Advisor Anna W. (& colleagues), very kind & friendly experience, hat off to the Technician G Wo - great job and the video was very helpful and clear to understand. Many kind thanks to the Halliwell Jones Warrington BMW team, stay legendary!

Bought my X5 3 years ago, took out the service plan, the sales man Chris was brilliant, but that's where it ends, took it back in March 2022 for S2 service and to check the BMW front camera as faulty, got call to say id have to pay 70 as the 2 year warranty on the camera had expired even though it was the 2nd camera (so technically it was just over 12 months old) due to original being faulty, the manufactures warranty details only mentions NEW and not replacement so i argued eventually the head of business (HOB) agreed to replace the camera for the 3rd time (he didn't agree there was a problem though!) he finished the call by saying "i wasn't welcome in the dealership anymore" i also had the same issue regarding the millage i had done between services, they wanted me to pay extra even though i had taken the service plan out, again i requested the EMAC warranty details and yet again it didn't specify that there was an agreed millage allowance between services, so again i argued and this time HOB agreed to cover the cost as a good will gesture., i accepted but not as a good will. i called to collect my car and met the HOB in the showroom, he had papers with him that he placed on the rear glass of a car in the show room and as we talked a man who was giving the cars a dust accidently knocked the papers of the car and with this the HOB bawled at him with such venom "WILL YOU GO SOMEWHERE ELSE NOW", the poor man didn't know where to look or what to do.embarrassing, un professional, rude and basically disgusting to treat anyone like that, he was out of control. i reported all the above to Phillip Jones the owner and Jim Houghton the MD, PJ never replied and JH did, basically telling me that he would deal with the issues in the showroom but he thinks id be better off using another BMW dealer going forward.

Well i did exactly what both JH and HOB told me to do and i went and bought 3 new IX 4.0 for my business from Bowker BMW in Preston 243,000, they bought my X5 at a reasonable price too - i know 243.000 is peanuts to HJ but it gave me such satisfaction. The HOB is way out of his depth in the role he is in and needs re educating on respect to people around him. Don't take being treated like idiots, do as i did and take your money elsewhere there's enough BMW dealers around who are willing to do business.

Bought a used car, broke down within 24 hours, turns out negotiates service was not applied or apprently just not recorded. paid for diamondbrite and it's not applied or even registered with diamondbrite. Don't waste your money go else where.

Totally flabbergasted at how bad a BMW dealership can be. From sales to service, I personally would avoid at all costs. 30 miles away in Preston Bowker BMW shows how it should be done. The journey with this Dealership over 4 years has cost me a fortune, has been totally painful and never have I been so dissatisfied and disappointed. Buyer beware (if you can even get served)

My experience when I brought a two year old 320d in November 21 was made with no negotiation on the price of the car, simply knowing everyone needs to make a profit in order to grow. Salesperson was the same, all smiley etc, but recently I received an email from BMW ConnectedDrive advising the subscription was expiring. I went back to said salesperson and asked why I only received six months and not one year as a minimum.

Response - I can confirm that these packages were live for 3 years from the collection of the original keeper, this is now approaching its 3 year expiry which is why you have received a message but this does not renew when a customer purchases the vehicle again it has a total of 3 years from the initial purchase. My response was - I get that, however this was not advised at the time of the sale/my visits to Halliwell Jones.

In other words, I didn't know the app existed and if I was advised at the time I would have asked how long you have this service. To maintain the service for another year is 69 and no offer or goodwill to cover this subscription fee. Make what you will from this.

Absolutely hopeless, use someone else for your parts. I took some time explaining the part I needed, provided numbers, the lot. Told me it would be available in the morning, wrong name, wrong part, no apologies and then 3-5 days for a refund and still no engine part. Offered options were to drive an hour on Friday to get the part or reorder. Honestly never met a bigger bunch of dead heads in my life, avoid and use another company. Seriously I'm not one to complain, moan, but they're useless and uncaring, they don't deserve your money.

This company failed to repair a faulty transfer box (x-drive) under warranty, what made matters worse though was they never even acknowledged the fault leaving me with a car with a full services history but a massive fault. I returned the car twice and both times they refused to acknowledge said fault even though both times the situation did improve slightly only for the fault to return later.

I was informed by a specialist they put an additive into the oil for the box but the improvement was only temporary. I will never buy a BMW ever again, they've lost my custom just as I'm at a stage in my life to be able to afford prestige marques.

BMW service action EGR exhaust gas cooler. The service did not install a 3 o-ring to seal the connection. I wrote an e-mail about this, but no one wrote back. Zero contact. I do not recommend this site. Employees without competence or technical knowledge. My plate MW66TNE