Rossiters

I don't go anywhere else for your Harley in Sarasota. I understand the rational for not going to dealerships (car, bike) - comparatively expensive. But trust me on this as I've tried in Sarasota with multiple other Harley repair shops here: Rossiters is not only the best quality, they are NOT more expensive - they are less expensive. Their mechanics are confident and highly experienced, meaning what it takes another shop to do in two hours, Rossiters' mechanics do in one.

That's less expense, not more. Further, their customer service is far far better. Lee, John, Mack in service - all courteous, conscientious, professional, proactive and responsive. All above in my experience here in Sarasota, a stark contrast to what you get elsewhere. Please try others yourself and see or save yourself the headache and time I went through and trust me.

Everyone was very pleasant, helpful and professional. My salesman Steve was awesome as was Eric his boss. Robin in finance was also great explaining everything with no hidden fee's. And finally Teri A. Who gave great advice. Thanks to everyone, even Alex was helpful.

We were selling our bike and we filled out all the information online, then we received an estimate that ranged between two numbers that were $2000 apart ( for ex. $8,000 - $10,000 ). They did advise online that it was not an offer but to take it to our local dealer. After receiving that information, I took the time to call my local dealer and verify the process.

They advised me that they would make an offer BETWEEN those two amounts depending on condition. Our bike is in excellent condition. We take it up there, under the impression we would receive an offer of the highest amount according to their two price points because that is what I was told on the phone before deciding to make the drive there. Once there, they took pictures and actually sent it out to auctions while I was there waiting on an offer and then tried to tell me that the offer was an amount that was $1200 less than the lowest amount of the two price points.

I made it a point to take the time to call to verify and make sure I was on same page but getting there, their process was the complete opposite of what I was told when I asked point blank direct questions. It was a huge waste of time. Would not do business with them. Their is zero transparency and the communication is filled with incorrect information.

I just purchased a 2022 Road Glide Special and this dealership was outstanding. Their communication with me was excellent and I never had to call them to find out what was going on with my purchase. They found my bike quickly and even had one on order, just in case. My salesperson, Christina, was very helpful and the sales manager, Chuck, helped me with the numbers. Thanks to the entire staff for a great buying experience.

Checking out the Harley Davidson locations while we're on vacation is a tradition so we couldn't pass up visiting here while we were staying in Siesta Key. Christina was so friendly and hospitable. I picked her brain about bikes suited for shorter women and she showed us some really great options. Thank you for the fun visit!

I spoke to Jim in parts, very helpful and friendly. When we had the parts figured out he sent me a link to pay for them which didn't work with several different cards. Called spoke to finance who advised me I would have to drive 1Hr and 20min to pay for the parts because they would not take my card info over the phone. Good bye Rossiter's :

Had my 18 street glide in for 50k mile service. Mack did a great job setting up the service visit, explained everything. Dropped off with John, he was great. Job performed on time. Lee walked me thru what they completed. Very professional, rates were fair. Highly recommend having service performed at Rossiter's. Great experience!

Rented bikes here from Eagle Rider. Was a great experience. Our group was late arriving due to weather and flight delay. They were very accommodating! It is great to see in a pandemic that customer service is not gone at HD!

Excellent staff and bike inventory! My wife and I bought a new Road King Standard. Our salesperson, E, was quite knowledgeable and well versed with the Harley brand. The Rossiter's team is professional and highly trained. The pricing was spot on too. If I could give 6 stars I would!

Best service! I was visiting from out of State bought the wrong size Tee Shirt and they are allowing me to return that Tee and sending me another. They even went as far as to send me pics of inventory they have in correct size.