Motorfair Ltd

This is the 4th vehicle we have purchased from Rod and his staff. This time it was the combined efforts of Wilf and Max that led to our choice of car. A clean well laid out showroom and attentative non-pushy people who could ask for more?

Buying a car was simplicity itself - a big thank you to Phil who helped me to get the car I needed quickly and made the whole experience from test drive through to purchase uncomplicated. I would recommend this dealership if you are thinking of buying a Hyundai as there is no high pressure sales and they are extremely honest and helpful.

Picked up my Tucson last week and car is stunning. From my first visit till last everyone was friendly, went out of their way too help and the coffee not bad either. If your after a Hyundai this is the place too go.

My car was collected from my drive in the morning for its MOT and Service, then delivered back in the afternoon. So convenient, as I don't live near the Hyundai Garage. The member of staff was most courteous, helpful and efficient. I had a phone call to let me know when it was ready. My car was gleaming after its wash & valet. The paperwork had all the necessary details. I would highly recommend this service.

Went in to sort out a service plan. Done and dusted in less than 10 minutes. Good service and happy with my visit. Had first service, fast and efficient, no issues. Would definitely recommend

The garage had a comprehensive stock of cars both used and new. Having agreed the purchase of the car all documentation was completed quickly and comprehensively. In addition the car was prepared for collection in a professional manner with addition to detail, even in setting up the comprehensive phone application that works with the car. One interesting point in comparison to other garages, was that I was pleasantly surprised by comprehensive knowledge demonstrated in discussing the full features of the Electric Car purchased.

What do I mean about that, ask the Sales Executive about 'V2L' or 'V2G'? Mr Alvin Lee, Sales Manager at Motorfair demonstrated comprehensive knowledge on the topic. Think about it, given the cost of EV's the least you would expect is for the person you are buying the car off to demonstrate sufficient knowledge to support your purchasing decision. From my recent experience of visiting 5 garages that sell EV's Motorfair were the exception.

As an addendum 05.05.22 - I was promised, at the time of purchase that the cars software would be investigated, as the records demonstrated that since build there had been no updates especially the navigation system. I contacted Hyundai direct and it was confirmed that the car needed some software updates. Despite several reassurances that this had been done etc it transpires that it had not been looked at.

Extremely disappointed I decided to visit the Local Hyundai garage in Wolverhampton, that were more than helpful and updated the car for me at no cost etc. It took 40 minutes and they did it whilst I waited, that's what I call service. As for the rest I will leave you to formulate your own opinions?

Found a car via Auto Trader and despite being 2 hrs drive from home I was accommodated very well and received fabulous service. Wilf was attentive to my needs and the exchange went smoothly

I'd endorse Motorfair because - superb service right from initial test drive through to and including handover. New plug-in Hybrid car was a quantum leap for me and the Salesperson, (Rod), clearly explained all features and benefits of the Car. Rod was very patient throughout and never made me feel embarrassed to ask any question - no such thing as a silly question.

He went to great lengths to talk me through everything on handover, even accompanying me for a short drive to familiarise me with the car/controls. All finance and GAP paperwork thoroughly explained before signature and documentation sent in advance so I had chance to read & digest it. Follow-up phone call received after handover to see how I was getting on and to answer any questions I had. Overall first class treatment and service - thank you Rod. Would highly recommend

An efficient and quick service and MOT, at a reasonable price, as usual. My car is collected and dropped off for me too, which is a great convenience, as I live several miles away from the dealership.

Alvin looked after me splendidly. Absolutely clear about everything and upfront. I was a bit of a nuisance with a few things but he still went above and beyond. Love my car. Can not fault it whatsoever. Nippy little motor and does everything I need it too and more. Thank you

Very easy process. Cost and residual value explained very clearly and listened to my requirements. Made to decision to exchange car in minutes. Sales rep very efficient.

I purchased my new car from Motorfair last month and would highly recommended them. The showroom is spotless, the staff are really friendly and there's no pressure, you can test drive the cars you are interested in there and then. I was looked after by Alvin Lee who done an excellent job explaining everything to me, he was so helpful, friendly and very efficient.

The whole process was so easy and all went very smoothly. I also had a courtesy call from Alvin a week after buying my car to make sure I was happy with everything, I had a few questions and he was so helpful and professional, nothing was too much trouble. I'm so happy with my new car, and the fantastic customer service I received. I will most definitely recommend you to my family and friends and I will be returning in the future when I next change my car. Thank you!

Big Thanks to Alvin at Motorfair Birmingham for making the purchase of my new Ioniq 5 a breeze! I had the car on my drive in less than a week after securing a competitive part ex on my previous Mini Countryman and securing a vehicle in stock. Great communication and service throughout I would highly recommend Motorfair for anyone considering Hyundai. The Ioniq 5 itself is so much better than I expected and its clear to see why its won numerous car of the year awards in 2021.

I took delivery of a new Tucson last week (a smashing car in every respect) which was supplied by Motorfair. Alvin Lee looked after me in an excellent fashion from my first phone enquiry through to taking the time to call me a few days after I drove it away to check all was well. His approach to dealing with customers is first class and I would not hesitate to recommend Motorfair and Alvin to anyone interested in a car from this very impressive manufacturer.

As soon as I walked into the showroom, it felt friendly. Spotlessly clean everywhere and everyone smiling. The staff who looked after me were warm and professional. And I couldn't believe how quick it all went!

Had the new Hyundai Tucson for a week and absolutely over the moon. I loved my previous Tucson but the new hybrid model is something else, so many upgrades from the old one and a fantastic smooth and quite drive with plenty of novel features on the touch screen. Thanks Alvin for the way you looked after us although the car didn't need selling, a test drive was all it took and you did give us a generous one. I used to be a Mercedes driver but I certainly won't be changing back.

I visited Motorfair Birmingham as I was offered the opportunity to see the exact Ionic 5 model that I was interested in buying. I decided there and then that it was right for me and I haven't looked back. Alvin made the process very easy and I'm still over the moon. I have much to learn, but I am confident that I will receive any after sales support I need, thank you, Alvin

After initial contact through Carwow, I arranged a test drive of a Tucson Hybrid with Alvin. After that I ordered a new vehicle with him. Absolute first class service from him, and all the other staff also came across as friendly and welcoming. Alvin knew the products he was selling, and everything was explained in a clear and uncomplicated manner.

Communication throughout was also top notch. Having dealt with 2 Hyundai dealerships who were closer to me, I would highly recommend Motorfair well over both of them. I'm extremely happy with my purchase and if I go Hyundai again in future, would not hesitate to make them my first port of call.