Citygate

Recently purchased a Polo for my daughter who just passed her test. Was served by Kaviyan, who was amazing throughout the whole process. He was attentive, knowledgeable and very patient. If you visit this showroom I highly recommend asking for Kav.

Great friendly service. Professional and efficient. I've been a customer here for over 9 years and have always received great customer service and always come away feeling like I made the right decision. I have loved every VW car that I brought with them. Special Thanks to Mo, who has been amazing from the moment I first spoke to him, professional, friendly and most importantly a great communicator.

Owais(I hope have written the name right) gave the best buying experience. He made the whole purchase in a customised way seeing our affordability. As you enter the showroom, people are busy but still take time to smile and talk to their customer, this makes the customer feels less stressed.

Superb service! Was very impressed with Kaviyan, who was friendly, professional and knowledgeable. He was really patient and took his time answering all my questions. I found a car that ticks all the boxes and am very happy with my purchase : would highly recommend him.

Buying a car is generally a daunting experience for me, one I never look forward to. That was all turned around when coming to VW watford and having the pleasure of dealing with Kav. From start to finish he has been polite, professional, going the extra mile to help me understand everything from finances to vehicle specs. Honestly the best experience I've had buying a vehicle and could not recommend him more!

Mo Hamid in Sales was knowledgeable and helpful. We needed a vehicle for immediate delivery and he got that done for us. Raj in Servicing sorted out CarPlay in a few hours. Showed me how to work the system. Again knowledgeable and helpful Top marks: I am very satisfied with the help I received.

My experience at VW was astounding. I was in doubt with what my next car would be as I wanted a change but I had no idea what to look for. I've always had a passion for Volkswagen so that was my go to manufacturer when looking for a new car to take home. However, when I went to VW in Watford looking for assistance, Kevin was there to help straight away.

He was so kind and polite but what struck me the most was how patient he was. As I was in so much doubt and didn't know what I wanted, Kevin guided me through each spec of a car and helped me figure out what was good for me. He is by far the most helpful person I've ever come across as he went above and beyond to help me find what I needed. I'd recommend everyone that's going car-shopping to go to Citygate Watford VW just because of the amazing experience Kevin provided. I can't explain how appreciated I am to come across such a nice and helpful person. Thank you once again Kevin!

Always friendly staff here. I usually leave my car for its service and wait around and catch up on reading etc. Complementary hot drinks available. WiFi connection isn't great though and there is no mobile reception at all. They print out my full service history each time so I have up to date paperwork. They always wash my car after as well.

I would like to thank Kaviyan for an excellent service! Picked up my new car recently and was assisted by Kaviyan with an amazing costumer service despite being very late for my appointment. Everything was handled in such a professional manner all the way through. I wouldn't hesitate to recommend Citygate Volkswagen Watford :- Like

Brilliant experience from start to finish. Friendly staff who knew what they were selling. Always kept up to date regarding my vehicles status and when I could collect it. Specially felt the Sales Manager Bebe Dadi went over and beyond his duties in regarding to sorting out an issues with the service team which has now been resolved thanks to him.

I could honestly say that I would defiantly consider exchanging and purchasing again with these guys. Customer service is key to any successful organisation and I personnel felt like a valued customer and will have no hesitation in returning back. Exceptional leaders make great sales teams. 5 *