Clark John Group

Bought a new M4 but I didn't like it so I sold it after six weeks only to be told it still had finances on it. So John clark sold me a car with finances still outstanding. Then I bought a New 7 series and after six months still no log book went into Aberdeen to ask about it and was told its a mix up with the Dundee dealer. Got my private plate transferred onto it in November and went to get it taxed on March only to be told by DVLA that I don't own the car?.

I have tried to get this sorted out but still nothing now I can't use my car as my insurance company must know the owner of the car. It was a x demonstration car from Dundee shocking service from this bunch of clowns now going into the hands of my lawyer

I bought my VW golf from John Clark in November 21. I first contacted a sales rep in regards the vehicle, not knowing much about cars I asked my nephew, a mechanic, to speak on my behalf and ask about the history, what John Clark did to the car in regards vehicle checks etc. the rep said John Clark thoroughly check any used cars that come through them and anything that needs doing within six months, MOT, service etc., is done to the highest standard, also a twelve month warranty is on all their cars.

With all this information I obviously went ahead with the purchase. As I live in Scarborough and the car was in the Dundee branch the obvious way forward was for the car to be delivered to my home address at a cost of around 300, to me. I accepted this. John Clark couldn't get it transported for around three weeks, at great inconvenience to me, I accepted this.

The day of delivery, I booked a day off work, I was called the rep said he was sorry but the car was still in the forecourt and he would get it to me the next day, as way of an apology he would have the GTD badge sent to me as the one on the front of the car was worn. I accepted this, still no badge has arrived. Approximately six weeks and less than 800 miles driven the service light came on.

I contacted John Clark and spoke to the head and of sales, he checked the cars history and said that the car hadn't been serviced and apologised. I accepted this. He said for me to get a quote from a garage and John Clark would pick up the bill, this took almost two weeks as the accounts department were given the wrong contact details for me. I accepted this Finally the car goes in and the mechanic highlights the NSF wheel bearing needs to be replaced, I ring John Clark and I'm told to contact the warranty company who say I have to have further inspection done on the car to see if they will cover the cost or not.

I accepted this. The car goes in for further investigation and now the OSF wheel bearing needs replacing, I again have to speak to the warranty company to see if they will cover this aswell. I accepted this. I have now owned the car for less than four month's and, including service, the car has been in the garage four times at a massive inconvenience to me.

As I write this I am currently, around, 800 down untill the warranty company send me the money, all of the above is caused by John Clarks failure to deliver a service that I have paid for. I have been mislead, inconvenienced and completely let down by John Clark, they have failed to deliver on any of the company's values in regards to me and my custom, I fully appreciate a 15k sale is probably a little sale for them but it says nothing in the company's values and beliefs that I will be treated poorly because it's a little sale.

I will never buy another car from John Clark as I feel I came to them in good faith and have been totally let down, I am writing this to warn any potential customers who may get the same treatment. Do not buy a car from these charlatans.

I've used Gerry & the team at John Clark Motor Group 3 times over the last couple of years. Bought 2 new cars & sold a car both using the Aberdeen & Stirling branches. Excellent customer service & seem to go above and beyond to help you out. Great to use a dealership I can trust!

Car went in for service & got recommended it needed over a thousand pounds of work done to it; brakes, tyres etc. Tool it along to Car Clinic in Tullos who thoroughly checked it & changed the tyres (at a cheaper costs than SEAT wanted for same brand too). Car Clinic were more honest about what actually needed done & its clear SEAT are just recommending things to worm money out of you without actually caring about customer service & if the car genuinely needs the work. Only went to them because I had a service plan as part of my purchase but will be avoiding going back to them at all costs in the future.

The Dundee Bodyshop has gone beyond the standard in providing service in these COVID times. We were forced to leave our car for repairs as we returned home to Canada. Debbie and Roy among others not only helped to repair the car, they stored in and are now helping to get it sold. They never asked for anything in return and have been very courteous and understanding.

This experience is unique and truly appreciated. I would heartily recommend the Roy Clark - Dundee Bodyshop for not only their work but also their professionalism. Rob, Vancouver Canada

Awful customer service, the chap who I assume is the manager who sits behind the glass up the steps makes you feel like a nuisance and an annoyance - not a paying customer. Truly horrible experience. If you can avoid this garage I would recommend you do.

Young sales man could not match deal with another mini dealership.but a nice young man

Stuart Muirhead, has been absolutely fantastic would 100% recommend him to everyone. Very responsive and helpful the whole time. Really helped me out. Great sales guy!

Values my car at about 1000 less than other car companies, quite rude salesperson but a nice selection of cars at decent prices.

Avoid! Proposed finance on my behalf for a lesser spec car than I agreed to purchase without any communication at all - this was Pentland Land Rover Cupar. Leaves a bad taste considering I have bought a number of cars from the group over the years - seems like it's gone down hill rapidly and customer loyalty doesn't come into it.

Staff seem friendly, but having taken my car down to them for an estimate, they never got back to me with either approval for the work to be carried out under warranty, nor a price to pay for it myself.

Buyer beware, when bought new Citigo was told because car had left factory I could not buy an extended warranty but not to worry I could buy a full manufacturers extended warranty after 3 year one ran out. This was a load of rubbish as Skoda UK have since confirmed (probably an issue with salesman not getting commission to fill in paperwork). I have had the car services twice there and on second service they turned a perfectly good set brakes into the worst I have had on any car.

Now had 3 x front disc sets and now need 4th replacement at 36k. They also did not strip and clean rear brakes even though part of a pre-paid service plan and part of Skoda service schedule. Worst service I have ever had at any dealership.