Wessex Garages

Couldn't rate the experience highly enough, from the start to me picking the car up Clayton was more than helpful. Any questions were answered immediately or he phoned within the hour, all paperwork was seamlessly done and even picked me up from the train station. Fully recommend Wessex this is our families 3rd car now and I'm sure we will return. Many thanks, Gareth

I could not have been more happy with the service received from both Gary and Mark at Wessex Garage Bristol In buying my new car. Both Gary and mark made the process effortless allowing me to sign and arrange all documents online, and were an absolute pleasure to meet on Saturday when I collected the car. Nothing was too much trouble, and they were incredibly kind and funny! Thankyou both so much, I am in love with my new car and will definitely be back for the next one!

Excellent service - Excellent experience We were assisted by Charlotte today, she was so helpful and kind. Very patient with us and she answered all our questions. Wessex Garages is very lucky to have her. 100% satisfaction!

Such a first class Service I experienced with Mazda Bristol, Miss Charlotte Thomas (sales exec) was truly so professional, knowledgeable about all aspects of Car sales and finance options to make owning a new/used car a non stressed process, I test drove the new cx 5 such a pleasure now looking to buy one, thank you again Charlotte I hope Mazda Bristol know that in you they have the Best. Mr Robin Elms 05/04/2022

Jake delivered my new car to me and the service received from him and the sales team was fantastic. I felt like an extremely valued customer and would highly recommend Wessex Mazda Bristol and the team. Thank you again

Sales chap extremely friendly, although does need training in the product and warranty aspects. Unfortunately the after sales service is extremely poor. Very disappointing, although the car is fun to drive, pity the dealership doesn't live upto the product expectations.

Tried to charge nearly 1000 for 4 pads and 2 discs. Shop around, got a decent set fitted for 400. Got my Mazda 6 serviced there and the front and rear parking sensors don't work now. They want to charge 140 just to look at it. It's shoddy, Lexus next.

UPDATE: Bulb replacement done here as part of MOT was flagged as a major defect two weeks later in another MOT. I asked for a refund and was told they would not consider refunding unless I bring my car in again. In my opinion, customer facing reps -- though courteous -- are defensive, argumentative and somewhat deceptive rather than customer- and service oriented. ORIGINAL POST: The way in which communication was relayed to me seemed selective to the point of appearing deceptive.

For example, I called and asked for an MOT and said a certain part didn't work. I was told that I can come in and it would be 144 to test the part. It turns out that this part not working fails the MOT. I would have liked to be told that over the phone before I made the appointment, seeing as they are familiar with it to the point of quoting the diagnostic price to the pound, from memory.

I then went elsewhere and got it fixed (diagnosed and replaced) for 95, but then had to go back here to complete the MOT. I was then told that it's an additional 27 pounds to recheck once I leave the premises ('we reserve the right to.' rather than 'I'm sorry I didn't tell you that on the day of.'). Again, I would like to have been told sooner. Once the appointment was confirmed, I later called and asked if I could bring the car in two hours later due to work commitments and I was then told that it might not be 27 after all and cost more because of timing and I was then put on hold for 5 minutes.

There seems to be a pattern of selectivity in information given to customers that happens to make them more money. Based on this, I do not trust this garage at this point in time. I think they could change this culture quite easily and I look forward to reconsidering them many, many years from now, if at all. A response by the garage to this comment would not be able to rectify the time and money wasted, and trust lost. I'm not interested in communicating further at this time.

Excellent experience Clayton has a wealth of knowledge & made my purchase a breeze. Very good communication throughout. I highly reccommend Wessex Garage Mazda in Bristol.

Our First Electric car and it hadn't been charged, is it working as it should we don't know.? Handover a bit rushed but the sales person had come in from a holiday for the hand over. There are a few quirks with the charging none of which were explained. Perhaps you could show customers on your forecourt charge point how to connect and what likely to happen.

My wife had seen a car on their website which she liked so of for a look and test drive. Gary was very helpful throughout and whole process was smooth and straightforward. Would look to use again when other cars are required.

I'd recommend Wessex Garages Newport because of their professional service, there was no pressure to buy, just Expert knowledge about their electric vehicles. Sam provided prompt and courteous service both in person and via email.

Had an amazing experience! Sean, Mark and Clayton all have wonderful customer service and exceptional knowledge! was a great experience, and are very happy with our purchase!

Booked a service online for a Stepway, only to be told after receiving no phone call from them that Dacia & Renault are now split and will not service Dacia cars anymore, they blamed Dacia, I phoned Dacia, they blamed Renault, this garage is an utter joke. Rude attitudes down the phone, looks like they need customer service training.

Had a great experience buying a new Mazda2 here! Special mention to Clayton, who helped find exactly what we were looking for (and also tracked down some options we hadn't even considered) and kept us updated through the entire process.

Staff very professional and helpful. Clayton in particular was superb in helping us with options available and gave us a good deal for part-exchange. Bought an excellent car, with a two year warranty. Very content.

I have just bought a Mazda 2 from the Pennywell Rd branch. The experience from start to finish was amazing, I was really well looked after by Clayton and later the business manager who both expertly answered all my queries and made sure I was happy with everything. The selling is not at all pushy which is lovely and I was given a good price for my part exchange.

All of the paperwork is done via the portal that is easy to understand and navigate and makes the whole process very smooth. The car was prepared beautifully with a new set of mats, I am delighted with it. My first experience of buying from Mazda has been 10/10 and I'm sure I'll be back

I was pleased with Wessex Garages Newport and would recommend them because the customer service was excellent. Jason was particularly helpful from start to finish. Nothing was too much trouble.

Excellent service. Cellan was very good at showing the car benefits and making choice smooth. No pressure to decide and ready when final process due. I am a big Hyundai fan so know the car deal is good. So thanks Cardiff Hyundai

I went there met Zoe the lady there and 3 weeks later drove out with a new registration car. amazing amazing, amazing. thank you ZOE,

I'd definitely recommend Wessex Garages Newport to friends and family because the whole purchasing process was completed for me without me having to leave home. Emails & phone calls were prompt and informative. Online forms were easy to complete. They delivered the car to my door. I'm really enjoying driving my Sandero. Thanks to all the team at Wessex Garages.

Great customer service from the staff at Wessex Garages, Took the time to go through the paper side of car buying. Very happy with new car. When I am in need of a new car in the future would be happy to make the trip over again.

We live in Reading as local Mazda dealer had only 1 MX-30 in and was in use so couldn't even see it. Phoned Wessex up to arrange a viewing and test drive whilst in Bristol. This was stacked up against mini electric, fiat 500e and Renault Zoe. We met Gary and took us for a test drive. It's a very good looking vehicle especially in the tri colour soul red.

What was impressive with Wessex was the relation to dealing with my wife who was buying it. We were looking at ordering and noticed the showroom model was the exact spec we were looking at GT sport tech and in soul Red. It had some extras on, they said a deal could be struck if we looked to buy now. We had a think now the mini is a good vehicle but pricey.

The fiat a fun car and zoe functional. However the experience with the garages at fiat and Renault was not that good which out us off. Mini sales was very good but the charm of the MX-30 as a short range car but it's interior was a major factor. The main factor of deciding to buy over here Eden mazda basingstoke loss were the attitude of Gary and Georgina.

Much more receptive and open, the fiat dealer sales were shocking. Deposit paid and we picked it up last weekend. Mazda also give free ev charger and install though that part is another story. Highly recommended dealer and staff.

Excellent customer service - particular shout out to Gary Roberts who went the extra mile when the computer system crashed. Took a bit of time to do the deal as a result, but worth it in the end. Great deal on a part exchange, and very happy with the new vehicle.

Worst customer service I have ever experienced from a receptionist (Kasha Kelly), only equalled by the management response from Cathie Aldridge. Brought my car in for a diagnostic test at a cost of 144 due to squeaky breaks. It turns out, instead of using the information I provided to assess the issue, they thought they would give the breaks a wipe down and return it to me unfixed WITH NO DIAGNOSIS.

I had to convince the manager to take the car back without adding another diagnostic cost as no diagnosis had been given and on return was given 134 price by manager, 300 by technician and finally 455 by kasha, (last 2 quotes within minutes of each other) to fix the issue - guess given that it was none genuine parts. Oh and apparently, there is no signage on the parts to tell where they are from, a tech would only now that they aren't genuine nissan "because they squeak" . Had to the then tiptoe around a very rude mannered woman who felt agreaved in giving me a break down of the cost, to the point of asking me if I want to take my car somewhere else after telling me that the rude, abrupt tone that I FELT I was getting from her, was my opnion.

After continually asking for the actual diagnosis and not the manager's guess work (non genuine parts) as no report of the findings where ever made, I was told "sqeaky breaks".ummm.the reason I brought it in? Turns out that it wasn't dirty breaks or "non genuine" parts causing the issue but a damaged break carrier which they "found" 700 pounds later and apparently the carriage and labour were done as a good will gesture.

I INITIALLY TOLD THEM THE BREAK CARRIAGE WAS IDENTIFIED AS THE ISSUE BY THE LOCAL GARAGE WHO'D ALREADY BEEN PAID 170. How do these people get away with such aggressive, rude attitudes towards the people who bring in their wages. Ended with kasha (after skuttling away originally, like a rodent), coming out to tell me that her manager told her she could apologise if she wants and she didnt feel lilke it, so had to deal with 2 karens' with zero customer service skills.

My hunt for a cheaper car has left me with the lowest tecnical and customer service, you get what you pay for - although that was 10k and a 18 plate! SO SAD I DIDN'T STICK WITH HONDA!

We'd previously had a decent experience with Wessex Nissan when we bought our Qashqai from their Cardiff branch, however when it came to purchasing a replacement second car in the form of a Note, Daniel at the Pennywell Road branch stepped it up a notch and more than exceeded our expectations. We live near Carmarthen but knew the vehicle on offer was the right fit, so most of the work was done prior to visiting the showroom which made the process a lot easier.

I understand he's fairly new to the branch, but what a hire! Being not at all pushy, polite, friendly and very accommodating of a whirlwind 3 year old in the showroom made for a pleasant transaction. He also provided us with a fantastic recommendation for dinner to boot! (The Gloucester Old Spot) We shall definitely be looking to use the branch and Daniel again. (There's a Nissan dealer 2 minutes from our front door, and I'd still drive to Bristol!)