Murketts Of Stapleford

My car had broken down, managed to get it to EMG as this is the Vauxhall dealership available in Cambridge. Was refused any help, I was visibly distressed and I depended on my car and was told no one could help 'for weeks', therefore to try and take it/ get it recovered to another garage. I was very upset with the customer care and the way they treated someone in need.

I have dealt with this dealership for quite some time. The aftersales has never failed me and purchasing has always been an easy transaction. Have recently used again and Jordan the sales manager was great every step of the way. Highly recommend!

My daughter bought a car here and Jordan couldn't have been more helpful - making the process easy and hassle free. Excellent!

Did not fulfill their warranty offer and no interest in any after sales support

It was a pleasure to deal with Jordan. No pressure to buy and the car was in great condition. I can highly recommend Jordan and EMG group.

I had poor customer service today at Murketts Huntingdon at the parts desk. I tried to return a 20 oil filter as the wrong filter was supplied in the correct box. From walking in the door the staff were intent on blocking my request. "Our card machine doesn't do refunds, you have to email us and then head office can look at that". "What's your reg. number etc" trying to see if I'd mis ordered.

Bit of in and out of the managers office before finally refusing me on a rubber ring technicality. Really. Never mind I was supplied the wrong filter and discovered this during an oil change, had to re fit my used filter. Try to tell them about the error. They weren't interested. One of them laughed at me as I was moaning as I was leaving. I've spent 60,000 on cars there over the years. Guess what, I'll be shopping elsewhere and they can keep the 20. Well done Murketts.

I find Murketts of Cambridge a good place to get your car serviced and mot as they have a large maintenance department for all type of cars thank you George

All staff met were very helpful, Austin in particular above and beyond with explanations and support. Thank you

I have just purchased my Kia Ceed from EMG and I could not be happier, the personal service and help I received was excellent, thank you Austin for all your help, I will definitely recommend you to other people.

These guys are great! It was nice dealing with humans at a dealership rather than brainless drones. On a scale from Channing's Tatum up to Brandon speaking in coherent sentences, I give them 12 drummers drumming. Cheers, gents!

Pop in for a look around and came out buying a car. Craig was really pleasant and looked after us well. Brilliant service and no hassle what so ever

Started off well, high cost repair, disappointingly messed it up and caused a higher cost repair. Weirdly had to argue about the fact they should refund (some) of the cost and eventually they gave about 10-15% back, begrudgingly. As they messed up the repair, (they didn't put the coolant pipe back on!) this resulted in a new head gasket and ended up with them buying the vehicle rather than repairing.

Then when I went back to service another ford with them, they came back with the pathetic response that they didn't have a good experience last time, so don't want to help! Hilarious really as they completely messed it all up for me but can't actually understand that for some reason. Anyway, suggest you find an alternate garage to service your car as based on my experience, you WILL be disappointed!

I have had a couple of bad experience with customer service throughout my experiences with Vauxhall Bury St Edmunds, however this review is to highlight that Debbie at Vauxhall in Cambridge has been an absolute diamond to talk to and helped me throughout my car breaking down three times in the last three weeks. She has come back to my voicemails quickly and helped me to get a hire car whilst waiting for my car to be fixed. Thank you Debbie, you have been amazing!

Fantastic service from Geoff in Sales, really helpful and nothing was too much trouble in helping me decide what new car I should go for, knowing I've got 3 years warranty is brilliant as well. Thank you

I left my Insignia for service last July and told them amongst other things, to fix my A/C which was not working. When I collected the car they told me that they fixed it (re-gassed the A/C) and I paid them 79 for it. Apparently they didn't, because after a few days the A/C started deteriorating again, until it became inoperative. Yesterday I took my car to Murketts again, asking them specifically to check the A/C.

After checking it, they told me they found a leak on the condenser and it would cost 500+ to fix it. I decided not to fix it and when I went today to collect my car, they told me I had to pay an investigation charge. I asked to see the Office Manager (who btw was a very friendly and polite gentleman) and told him that not only I should not pay for this investigation, but they should fully refund me the 79 I paid them for supposedly fixing the A/C.

The Office Manager very kindly denied my claim saying that I have to pay the new charge and he cannot refund the previous one. On my arguments that: (a) I would not have brought my car for a second time if they had fixed it in the first place, so it's not my fault and I shouldn't pay the new charge (b) I don't have to pay 79 for a service that I have not received (fixing the A/C), so my claim for a refund is fair (c) They are the experts and they should have found the problem from the first time His words were "Of course we are the experts, but it's YOUR car" (sic) Eventually he agreed to wipe off the second charge but he firmly refused to agree on the refund, handing me the keys of the car.

I am really disappointed by their level of service and the way they treated me. I am still expecting them to reconsider their decision and issue me a full refund for the non-successful repair. Georgios (George) Prokopiou

I went down to the garage in Bury St Edmunds to look at a specific car, unfortunately on arrival the vehicle had sold, with this I was greeted by Craig Woodward, one of the sales team working that day, along with my daughter and my partner we had in mind the kind of car that we wanted. And what we wanted we got, Craig was extremely helpful from start to finish, he showed me a specific car that had just arrived and less than a week later it was prepped and ready to go.

Possibly the best experience I have ever had with anyone in the motor industry, such a genuine bloke who's not trying to force a sale like a lot of people. The pleasure was all mine and I'm sure when I'm ready for another car I'll be returning. BEST PURCHASE EXPERIENCE EVER!

Really pleased with the service. Very helpful and considerate. Sold 2 vehicles, bought 2 vehicles. Craig especially was a genuine pleasure to deal with. Can't recommend him enough, by far the best salesman we have ever dealt with.

Very friendly and helpful staff Really recommend. Dave (sales staff) help us many times. We are with them since 2013. Technical support - excellent

I had a great experience here thanks to Craig Woodward. Craig was personable and authentic which put me at ease and made buying my first car a straightforward and enjoyable experience. I had been recommended EMG and they certainly lived up to it. I'm especially happy with their three year warranty offer that includes two free MOTs. Cheers Craig!

Recently bought my new car here - went not really expecting to find anything but Will was super helpful, gave lots of great and honest advice and found me my ideal car. He also let me do a decent test drive (all mine before were very short). Highly reccommend!

I bought a car from Murkett but on the day I collected it, I realized that it was some king of glue at the dashboard. After speaking with David (sales) he contacted me to arrange a valet service. Very good customer service! And I love my "new car" Thank you David

Excellent experience, would highly recommend even if you're not local, I purchased an Audi A1 Black Edition from Murketts and Jez was brilliant, he explained everything that I needed to know as this was my first time purchasing a car myself, and the after sales service was also amazing. As they're an RAC approved dealer, the car had been checked to a high standard and came with 12 months RAC Breakdown Cover, as well as 6 Months RAC warranty which can be used at any VAT registered garage. Absolutely flawless, and will be recommending to friends and family.

I enquired about a Lexus and asked about delivery, and received an email and missed call neither answering my question about a sale just saying it was going to Lexus and they would contact me. A week later I rang Dave and was told the car was at Lexus having a hybrid check and was still for sale he would contact me when back from a lexus. Just 3 days later no contact and the car has disappeared from their website and Auto trader. Its as though they don't want to sell cars, and just mess potential customers about.

This place is a rip off. Only for diagnostic they charged me 99. It is supposed to be between 40-50 for most cars. 70 for luxury cars. My car is definitely not luxury or over luxury according to their price. Not going there again.

Recently had a brilliant experience when I brought an insignia from Histon road Cambridge very professional and friendly staff thankyou Antony Edwards would defiantly recommend

Great professional service when buying our sons car this week no pushy salesman. Reece Lavery thank you you made the transaction so easy.