Mile Hill Garage

Shocking service From start To end, based in kent we Found this car on Line, and spoke to the dealership they then done a video of the car, i was a little worried about the service history but sale person made it quite clear that missing 2 years of serving was not a issue, i have bought many cars and missing a full year would make Manufacturers Warranty Null And Void, he said the body work and Paint work Was Excellent, like a lot of dealers when they are getting your custom they are over you, stuff was added on to the deal we didnt even ask for (this was to help his Commision ).so we got the car at first looks seemed ok, but after some diggin we found the car was covered in underside rust it looked like a barn find 30 years on, paint Lacquer was peeling on the front bumper, rust on the tailgate, and then we notice the car had indeed been involved In a RTA on the drivers Side, panels out of Alignment etc, shock and angry was a understatement The sales person they now who they are, reply was what do you expect for a 5 year car with 12,000 miles on, what you want me to check every cm of the paint work ( rudeness is a understatement), we then spoke to arnold clark as the car had a private plate btw done the dealership work here and was told they had indeed done the first 2 services on the car, we also paid 299.00 for diamond brite to be done, which in our option on testing the paint work was never done. the whole car was covered in Swirl marks, ,t hey car has since been at a main dealers in kent having the work sorted, i was promised call backs from skoda in darlington never happened, the stress and issue with my mental health That this dealership Has caused is a joke, this car should never of been sold in this condition.i will also now be speaking with Vertu Motors PLC also update 20/5/22 New update we have done just 2,200 miles in the car and have now been informed the engine may be busted, we had a call from the General Manager at Skoda Darlington, his words not mine if you dont take down your social Media post we wont do anything to help or resolve the issue, trading standards are next

Receiving an email declaring that you are there for me during this COVID crisis is an insult to my intelligence, you could not be bothered to repair my car so do not claim you are at all interested or trained in customer service. I had to award one star to allow this to go through and that's the only reason you got one

Bought a car in August 2020 and it's been in for repairs more times than I have driven it, I even took 1000 worth of insurances which aren't worth the paper they are wrote on. The manager of the branch I bought it from in Mansfield was so embarrassed that he lent me his own brand new company car for a week while they fixed all the problems. I have done less than 5000 miles since I bought it as I am disabled. Today, I took the car to the car wash and my wife and myself ended up drenched and the car flooded. WATER COMING IN THROUGH THE BULKHEAD. Took it to Bristol St Hartlepool and they sent me to another garage not part of Vurtu, where I was obviously turned away.

No one from Bristol St will fix this problem for me, ,,,,,,,,, 74 and disabled. YOU ARE A DISGRACE! Oh yes, and it is impossible to contact anyone by phone. This is making me very ill and no one cares.

Really friendly staff. There is no pressure put on you to buy and you are left to browse at your leisure. When you need help they will always offer impartial advice and happily organise tets drives etc. The service centre is also top notch, car is ready when they say it will be and always nice and clean. Will definitely return when my lease is due.

Super helpful staff, went out of their way to help me and will be going back there for my next car :

"To deliver an outstanding customer motoring experience through honesty and trust" Vertu Motors plc. You may want to send a memo to Leeds as they have clearly lost their way. The car was good, the deal was good enough, But as the soon as the 1000 deposit was paid it went down hill fast with me being called a liar! What should of been a great experience turned into very miserable and bitter 60 mile journey home. 6 days later and I'm still waiting for my 1000 deposit to be returned, but I really wouldn't expect anything less.

Vertu Motors is imprecise, and it is dreadful in facing its responsibilities. It gave me in writing three different MOT-due dates for my second-hand car. It now tries to minimise the confusion, inconvenience sown, and the danger of leaving my car falling into illegality. Vertu Motors disregarded my wish to resolve the matter in writing rather than by telephone. Reckless, uncaring.

This company are the worst I have ever dealt with dont even complain nothing gets done and your in the wrong. keep your money go else where and dont waste your time to complain as nothing will be done at all.

Very friendly service, sorted my vehicle promptly, and at very short notice.