Stratstone

I recently purchased a BMW 1 series from Stratstone at Hull. Bash was my main point of contact and given current delays, he went out of his way to keep me updated with the progress throughout. I found him most approachable and easy to get in touch with whenever I needed. He's continued to be supportive from an after sales perspective as well. Great service!

Absolutely brilliant professional service from Bash. Keeping me fully informed of everything from date of ordering to build, transport, delivery and collection of my new X1. My first time purchasing a BMW and I can't thank him enough for all his help and support making this process an absolute pleasure. I love my new car and totally recommend Bash at BMW Hull if you want fantastic service! Thank you Bash

Traded in my VW golf for a 120d, couldn't be any happier with the service I received or the deal I ended up getting. Will was so so helpful even when I had a million questions. Would not hesitate to recommend Stratstone BMW Hull

Purchased a 2 Series Coupe and dealt with Mark Storey, who was excellent throughout the whole process. He kept in regular contact and was genuine and honest. We drove over 130 miles to view and test drive the car, which ended up being late in the day on a Sunday, but we didn't feel pressured at all. We purchased the car and arranged collection the following weekend.

Mark discovered an issue with the car (a scratch) the day before collection and whilst we were obviously very disappointed, we were glad it was noticed and going to be sorted. It was and we picked the car up the following weekend. Mark picked us up from the hotel and the car was presented to us in superb condition. We are rather fussy when it comes to car cleaning/detailing, so it was nice to see such a good job had been done.

A few BMW goodies were "thrown in" because of the inconvenience, which was a really nice touch. To summarise, fabulous customer service from Mark and the team at Hull. Very pleased.

Excellent experience. Have dealt with Bash many of time in the past and he has been extremely helpful and understanding. I didn't really want to swap my car but I needed something cheaper he helped me find a car that meets all those standards and is still fantastic. It was easy and simple and has made himself available if I ever have any questions. Truly appreciate the quickness and how he has helped. Will definitely recommend him for anyone needing a car.

We had the pleasure of meeting with Liam Darley, at stratstone Hull, who sold us our X4, I couldn't recommend Liam enough, totally professional nothing was too much of a problem & the service from start to finish was absolutely fantastic! So much so I've recommended him to everyone. Without a doubt 5 star service!

Took the plunge and ordered a new car from Stratstone BMW, Hull. I have bought many BMW's in the past from various franchises and I was very impressed with the professional treatment I received from the sales guy Liam and financial manager Matthew. Credit where credit is due, thanks guys.

Fantastic Experience purchasing my new 4 series from Stratstone BMW Hull. The service I received from Liam Darley was absolutely amazing. Everything Liam promised he delivered on time, from the car being ready to the private number plate being put on the new car Everything he said he would do he did as promised. The first time dealing direct with BMW and with service like I received from Liam I will definitely return, he is a credit to the company. Very happy with my car thank you very much, all the best for the new year 5

To Stratstone BMW Hull. Quick note of thanks from my wife and I. We really appreciate your support and professionalism during the whole process of acquiring our new X3 30e plug in hybrid. In what continues to be difficult times you managed to keep the whole experience positive. And we appreciate the diligence and patience you displayed. We love the new car.

And are getting to grips with all the unfamiliar technology and new experience of owning a hybrid. We appreciate that you took time to show us how everything worked. And followed up to see if there was any further assistance required. Thanks once again. And we look forward to dealing with Stratstone BMW Hull again in the future. We recommend you all highly. Of particular note were Jack Beeston and Matthew Robinson. Both were a real pleasure to deal with.

In May I went from London to Hull to test drive a 5Series GT wich I decided to buy after I agreed with Darran S that the car will be fully valeted and polished.( this because the car was dirty inside and had some black dots of paint on the boot). Few days after the vehicle was delivered to me on the platform so I drove it to work. I've noticed that the car wasn't valeted like agreed and after 15min of driving " Chasis function restricted, have problem checked by Service " came on the dash.

I called Bmw Hull and they said it might be because the baterry is low on power or because it was delivered on the platform so the message sould disappear. It wasn't the case and I had to take the vehicle to BMW Kentish town wich had to replace both back air suspensions as they where losing air. Around 1400 wich Bmw Hull payed for as they sold me a faulty vehicle. They agreed that but this is not the level of customer service that I was expecting to get from a BMW dealership. I will avoid them in the future.