Holden Chrysler Jeep

We came to Holden to look at the EV6 as we wanted an electric car that could tow a small trailer. We were disappointed to hear that the was a long delivery time of up to 9 months. Never the less we booked a test drive the following week. After the test drive, the salesman Luke Fairweather told us that he had found an almost new car which we could have within a few weeks.

We collected the car last week, a day earlier than expected so we got what we wanted more or less when we wanted it! The following day we had a problem with the car which turned out to be my fault. I dropped the car at the dealers at 6 pm Friday evening and by midday on Saturday was able to collect it after the service department had done their diagnostics. This morning I had a courtesy call from Luke to check that we were happy. I can't fault the customer service.

Yet again Holden motors have given great service both from the Matt front of house and also the mechanics. Sorted out my car quickly. Thank you

I purchased a used vehicle from Holden Volvo during the summer of 2021. I did this without test driving it due to location and on the promise of detailed inspections etc. big mistake! I specifically asked the sales man if the vehicles drivetrain was in good condition and if it had been used to tow! The answer was, the vehicle had had an easy life and was in fantastic condition!

On receiving the vehicle I noticed that it was, to speak plainly, rough! So I put it in for a service hoping this would solve the problem. At this point I had covered less than 200 miles since delivery. I was informed by the main dealer who did the service that there was a major oil leak that had been there, evidently, for some time I had to change the clutch slave, they then informed me that the clutch also needed to be changed as was 'knackered!' First response from Peter Mathews (the salesman involved) was okay, and I was passed on to Andrew McAsian who was also fairly responsive. then they went quiet.

And I haven't had any response to my last couple or emails. I would certainly not recommend buying a car from them without having it checked by a third party. Has cost me a few thousand pounds to repair and I am expecting to change the gearbox and driveshaft within a year. Terrible!

Anna was lovely and helpful from the start, got the car I wanted at a very reasonable price :D The environment I great as well, following Covid guidelines which put me at ease. Overall very positive experience

The service was ok, but they tried to sell me a 3 years service plan plus 3 years MOT for 838, for a Kia picanto? If I sell my car, the plan can move to another car, but no refund. I went to Kia official website bought a 2 years service plan with no MOT included, I paid 359, not refundable. I bought the first 3 years service plan when I bought my car with NMG, I remember it was just about 300.

Recently bought an XC40 from Holden Volvo and we can not praise the service received any higher!. From our initial visit all staff were friendly and extremely helpful, taking time to talk us through all options and answering our many questions. The salesman was not 'pushy' at all, answered our questions by email after our visit and remained patient and helpful despite our questions and many changes to our order.

We got a great deal with all the options we wanted and throughout the order process they kept in contact regularly. We even received the car a week earlier than planned. We will certainly be using them again for all services in the future.

Went in to look at new Volvo, sales people ignored me and never came to ask me if I wanted help, even had to help myself to brochures, I then approached one of the staff to ask if I could take the brochures and they just said yes and carried on with the computer, very poor customer service actually 0 % because I got none! Especially as I was looking at buying a new car this week, I may have looked a little rough round the edges but never judge a book by it's cover. I have already brought 1 brand new Honda from them but won't be buying anything else from them unless desperate

Called to book a test drive on a specific car, time arranged. I arrived slightly early (5-10 min) but was happy to wait. 25 minutes after my appointment time, I was still waiting. I was then informed that the car I had booked to test drive had been sold the previous day. I understand that these things happen but to ignore me for half an hour then tell me that the car had been sold was pretty infuriating.

I had a large cash deposit, needed a car quickly and was willing to take out finance with you.was treated very badly and no attempt was made by any other sales persons to engage with me whilst I sat there for 35 minutes. Do you actually want to sell cars? A very bizarre and wholly off putting experience. Will take my money else where.

Had an issue with my Volvo D40 countryman, although my warranty had just expired I decided to call Holden Norwich directly & I must say they were amazing! Nothing was to much trouble everything was explained & they covered all costs because it was a manufactures fault even though I was just out of warranty And a big Thank you to Kelly who was the receptionist with brilliant knowledge of Volvos Thankyou everybody at Volvo but especially Kelly I can see how Volvo keeps it good name with it's impeccable aftercare Julia Butler

My wife and I have just purchased a used car from Holden Norwich. The process from start to finish was excellent. The salesman Luke answered all our questions. We collected our car yesterday. I would recommend this company. Thank you to Luke and everyone at Holden Norwich.