Mercedes Benz & Smart Of Lakeside

Kevin - sold us the car and was a massive help. Did his best to accomodate us despite how difficult we were with him at the start. Gave us a brilliant price for the car that we bought, we left very happy, content and satisfied at the service that he provided us with. Will hopefully be back to buy another C- Class soon which Kevin knows about, how great of a sales person he is should tell you by our desire to buy yet another vehicle with you guys! Donna - she was in charge of handing over the vehicle and was also amazing! Full of enthusiasm and was great at what she did. Amazing staff, well done.

I'm extremely disappointed in the service I have received from the sales team here. The car was sold to me very quickly and I was told I could buy alloys and tire insurance within 10 days. I emailed the sales team (a rep called Ben) to confirm I wanted this but no response. I emailed a few times and called a few times and no one would respond. After chasing I was told that their policy stated that time had lapsed for which reason I could not buy any of the insurances anymore, and this was because the staff did not respond in time.

I don't understand how that is my fault but I have been offered no help with the insurance. I would not be returning here. I have actually had much better customer service at Toyota. I would advise going to a different Mercedes dealership.

I visited the lakeside garage a few weeks ago to get a repair done on my door. One of the mechanics - Nat was extremely helpful. He went out of his way to help me so much. I've never had a mechanic be so kind and helpful to me before. Nat went above and beyond to help with my repairs and even made me aware of more things to be mindful of. I would definitely come back again and will be telling many family and friends to visit him specifically too. Great work!

I just wanted to thank Chloe (Customer Services/Service Department) she went above an beyond to ensure I was updated with my car and was VERY flexible working around my inflexible working schedule. She's very dedicated member of staff as she was willing to accommodate me outside of her working hours to ensure car handover went smoothly on my end. She is a real asset to the company (this type of service should NOT go unnoticed) as she continuously went above and beyond to ensure my service was completed to it highest standard.

Not forgetting to mention Tia who was also very efficient, pleasant and welcoming when assisting Chloe with Car collection. Both Representatives of the company should get recognition as genuine kindness and wells as excellent customer service goes a long way. I'm always happy to leave my car in the hands of people that posses this attitude within the work place. Priceless!

Absolutely fantastic service from both Paul and John in the service department! They were extremely caring and went the extra mile to help fix my car boot closing mechanism. It's world class service like this that constantly reminds me why I invested in a Mercedes Vehicle. Mercedes Lakeside dealership treats you with such empathy and provides you with an exceptional customer experience. Keep up the great work Paul and John, cannot recommend these guys enough!

I want to give a big thank you to Mr Robert T. Excellent service provide by him at Jardines. My car went in for a service, MOT and recalls. There was an issue with my service plan(Not done by this garage), he kept it all simple when the payment was needed, allowed me to take the car and gave me time to sort the service plan without any hassle or chasing for the outstanding amount, he was very understanding, could not thank him enough.

Just bought a new GLA which is a beauty but nothing compared to the outstanding service we got throughout the process. I have to say a special thank you to WESTLEY, RUBY, RICHARD AND CHARLIE who are all a real asset to this branch and our experience at Mercedes. We popped in just to have a little look and was greeted by Westley who offered his advice on two cars which we liked.

He was polite and knowledgeable without being pushy. We found a car we liked and decided to proceed. Westley talked us through the sale and explained all the additional extras some of which we decided to go for without being pushed into all of them, which he could have easily done. Even when we visited over the week it took to complete the sale and collect our car he was there with a smile and made time for a quick chat.

The day after we decided to take our car mad son to see our new purchase which we took for a drive with Richard (who needs a promotion to sales) he was excellent and made a real effort, remembering our sons name and answer all his questions. Richard also there the day we collected the car and came to chat with our son remembering his name and favourite car, he has a real warmth, great customer service and knowledge and would make a great salesperson Throughout we were kept updated and a convenient date was arranged for us to pick our new car up.

On the day we were dealt with by Charlie who was a real sweetheart, she knew her stuff and answered all our questions. Charlie is a mature and polite member of staff who has a genuine focus on customer care. We feel the level of customer service went above and beyond and staff should receive the recognition they deserve. Thanks for a lovely experience and we look forward to seeing you all again soon.

Our experience of buying a new car from Mercedes Lakeside has been excellent. Everyone we met, from the reception staff to the management, made us feel very welcome and comfortable. Excellent customer service skills from Lee, Paige and Charlie. Thank you very much!

USED & APPROVED - OR USED ON A TRACK DAY? I visited Lakeside Mercedes Benz to see an 'immaculate' car. The car has had front and back bumpers resprayed poorly and has most definitely been in a serious accident. Don't trust Lakeside Mercedes Benz. Vehicle is a back C43 for sales at 37,500 It's abuse of the used and approved system. Its companies like this that put a bad reputation on the used car industry.

Had an issue with my car today and popped into MB Lakeside to see if they could help. Jackie at reception was so friendly and welcoming and asked Tia to come and take a look. Tia was really knowledgable and explained what she thought the fault could be. She then took my car round to see a technician who did some quick tests and confirmed it was safe for me to drive home. Thank you Jackie, Tia and to the technician for your great service today