Our brands Wilmoths has emerged as the UK's largest Citroen & DS Automobiles group with a strong presence throughout Kent, Sussex, Berkshire, Hampshire and Surrey. You will find our showrooms in Ashford, Crayford, Eastbourne, Folkestone, Guildford, Hastings, Maidstone, Southampton, Winchester, Wokingham and Uckfield. Select a brand to continue your journey.Safe and secure payment All payments made on our site are processed by a secure payment provider. Home delivery or click and collect Choose home delivery or pick up from a showroom in Berkshire, Hampshire, Kent, Surrey or Sussex.
Follow us
Services
Jarretts Motors Ltd t/a Wilmoths is a credit broker and not a lender. We are Authorised and Regulated by the Financial Conduct Authority. Finance is Subject to status. Other offers may be available but cannot be used in conjunction with this offer. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase.
New DS Among the lineup of models available from our DS dealerships is the hugely popular DS 3. This standout city hatchback comes with plenty of eye-catching appeal, meaning that heads will turn wherever you're traveling. Servicing Regular servicing and maintenance can help keep your Citroen in prime condition journey after journey.
Reviews (11)
Paul Cottle
Dec 25, 2022
Hello everyone,
I would love for you to hear our story. I would like to share and for you to share the most vile customer service and terrible sales practice that I have ever received in my life.
It all started when my daughter started to look for a new car in June 2020 taking into account Covid was heavily with us. We found a car C3 from Citroen Wilmoths in Folkestone and we made enquiries. We put a 3k deposit to secure the car we was advised that due to covid it would be some time for the car to be serviced and prepared for our collection (which we were okay with) they took our old car in part exchange.
Whilst waiting for the car to be made ready for our collection we popped down to the dealership to take pictures to show people what we were getting and share ourexcitement.
To our shock the car C3 was absolutely covered in bird faeces which we have photograph evidence.
With a little concern we made the dealership aware of this, they advised that the car would be fully serviced, cleaned and polished as this car didn’t have any previous owners and would look showroom perfect on for collection.
On day of collection August 2020 we noticed and to be honest having seen the car so badly marked by the bird mess we had a good look around the vehicle and yes there was obvious paint work stains imbedded on the bonnet and the passenger wing. We got a third person my daughter rosemary to check around the car to see if there was any other marks that may had been missed. We bought this to the attention of the sales man Dan who sold us the car at Wilmoths Folkestone branch to express our concerns. I must quote on what Dan said “you live in Folkestone where there are seagulls, what do you expect because you live by the sea”. Obviously not willing to accept this we suggested the bonnet and wing to be resprayed. We suggested to Dan our requests was actioned or to expect a refund and would look for another car as this wasn’t acceptable in this condition. Dan flatly refused and said “we would have to accept the car or we would lose our deposit”.
Not accepting this we asked for a member of management to view the car. 2 people came out of the office, a male and a female, they looked at the car and said “we can see your concerns” unbelievably they noticed a stain that we didn’t notice which made the situation worse, again we explained we cannot accept the car in this condition but wanted the car as my daughter had fallen in love with it and was prepared to wait for the car to be resprayed at a later date. This was agreed immediately by the 2 managers and I turned around to Dan the salesman and said “look how easy that was and why did you argue about not respraying or giving a refund to look for a different car”.
We found Dan in this situation to be very rude, not helpful and this could have been resolved very quickly without the stress of Dans attitude when this was supposed to be a happy day for my daughter having being forced to call upon management to resolve this. (obviously daughter got upset and angry)
Anyway after all of this, we got the car resprayed a few months later and had the c3 for 2 years 2 months and loved the car (so much)
2 years on, we felt like we needed a bigger car so in August 2022 we started to look for a bigger new car.
We wanted to stay with Citroen but wanted to get a Berlingo because of the size. We had a good look on the internet and couldn’t decide if we wanted electric or diesel. We found 2 suitable vehicles in the Wilmoths dealerships around the country and decided to visit Folkestone branch for some advice. Needless to say we didn’t attempt to do business with Folkestone because found yet again their attitude very poor and not wanting to help unless we had the money to buy that day. He didn’t want to give us the time of day (kelvin sales manager) we walked away and decided we were not buying from the Folkestone branch again!
We then went onto the internet hoping to find better sales attitudes from another citreon dealership. We did see that uckfield Wilmoths had a Demo Electric Berlingo. We found that this interested us because we have 27 solar panels generating more electric than we use so the car could be recharged almost free for most of the day.
We had many conversations before deciding to buy the car with uckfield having seen a WhatsApp video of a tour around the car provided by horatio.
On this virtual tour (video) there was 2 charger cables in the boot of the car, clearly seen we was told by horatio both of these cables would be supplied with the car. One of these cables had a 3 pin plug so the car can be charged coming from the electric from our house which was very important and we made this aware to him as we had not yet had had electric charger point installed outside the house. We also informed horatio of the poor service we had experienced from Folkestone branch as he offered for the car to be sent down to Folkestone and that was the reason why we had decided to use another sales dealership, hoping for better service as they did offer for the car to be taken to Folkestone so we could purtchase it from that dealership.
We was very happy to remain using uckfield. So we decided to buy the Electric Berlingo from Uckfield and put a £300 deposit on the car.
Having secured the car we was comfortable having to accept the fact that we would have to wait for the car until the end of October as no car can be sold unless it’s been registered in the UK for 3 months this car had been registered in July 2022. Also they had to order another Electric Berlingo for Demo purposes before they could release this one. (We were happy to wait for the car).
In late October having left another 5k deposit making it £5,300 we made communication with uckfield via telephone to ask the progress on delivery date. We was informed that no one can help us with our request because Horatio (salesman, really lovely man) was sadly on personal leave and no one could help us. This we didn’t find helpful as we just wanted to know a delivery date as we were getting excited about the new car. We didn’t find this acceptable as promised delivery date was approaching fast. (Someone could have easily done this other than horatio).
We did have to say that if that couldn’t deliver when promised (end of October) we would take a refund and find another suitable car that could be delivered elsewhere. (There was no skin of our nose if this happened as we didn’t have the car anyway we would just find another dealership that could deliver us a new car) but was clearly told nothing could happen or be arranged until horatio had returned to work.
I then asked for the manager Tom and voiced my concerns due to the fact that it really didn’t need horatio to be at work to arrange delivery. Tom the manager asked me to give him a few days but got a little defensive when I said “if we can’t arrange delivery I would like a refund” he then replied he would return a call when he has found and arranged a driver to deliver the car. I received the call from Tom 2 days later 26th October saying that we could have the car delivered on the 28th October which we accepted with immense excitement but also with sadness with swapping the lovely car c3.
The 28th came and so did the new Electric Berlingo. On Arrival the c3 was taken away and the Berlingo was inspected before they left and we had noticed and made them aware before they had left that the 3 pin charger was NOT there and missing and the tire repair kit was also missing and was not supplied with the second key that comes with the car and was not given the log book.
We rang horatio to inform him of the missing items prior to delivery driver leaving. Horatio said “leave it with me and I will get it sorted” the following day Horatio was not at work and spoke to Tom the manager I emphasised how important the 3 pin plug was to us as we had no way of charging it up due to the charger not being supplied with or free home electric as the charger required was not with the car as promised by horatio.
Tom came up with a number of solutions 1. The key and log book would be posted to us. 2. We was invited to go to Folkestone dealership the next day (Saturday) to charge the car at their EV power point and if they had one we would be given the tire repair kit.
(We were very happy with this as it was a very quick devolvement as we had work Saturday evening and we needed the car to be charged fully to go to work and back). The vehicle was delivered to us with only 36% left of battery power which was not enough to get us to and from work that night.
Saturday morning 29th October as advised we went to Wilmoths Folkestone dealership. Myself and my 2 daughters went into the Folkestone dealership and was greeted by Dan and a junior salesman. I started to explain to Dan what had happened the day before in regard to 3 pin charger missing and tire repair kit missing and had no power to get to work and back and it was okay and approved from uckfield branch for us to charge the car up so we could get to work that evening.
The junior salesman said to Dan that uckfield that rang him the day before 28th to make them aware that we were coming into the branch with these issues as dan was on day off previous day (Friday).
Dan in his exact words said “I know nothing about this I have not been told anything” and will not help us, as he knew nothing. at this point my daughter stepped in and suggested to ring uckfield (horatio) to put Dan in the picture (as clearly communication is not very good)
Whilst Dan was on the phone to horatio Dan proceeded to say to horatio ”to be honest with you I don’t like Mr Cottle and he don’t like me so I am not going to do anything for Mr Cottle, he didn’t buy the car from us so I am going to do nothing for him because we are nothing to do with uckfield we are a different dealership and owned by a different person” (which is not true) this was said to myself from Dan whist Horatio was on the the phone.
I replied “Dan this is exactly why we didn’t buy the car from you because of your poor attitude when we were buying the previous car”
Dan whist talking to horatio on the phone said that “Mr Cottle was being demanding and rude” (was not true, I was just trying to explain the situation) Dan “I am going to ask Mr Cottle to leave the store”
I left the store to calm the situation down leaving my daughters in the store with Dan to resolve the situation.
In the store my daughters continued to talk to Dan regarding the issues. Dan rang horatio again to try and get the full picture. After 5 minutes on the phone, Dan started speaking to my daughters saying that “he’s not helping Simone due to his issues with Mr Cottle” Simone asked if she could have a tire repair kit as horatio said from Folkestone branch to supply us one and Dan replied “I don’t have to do anything” Dan also stated that there are reports on the Citroen system about Mr Cottle being a bad customer (according to uckfield there is no such system, what a disgusting comment!) Dan then refused to let us charge our car that there branch and gave us information where there are charging points in Folkestone although there was one outside the store which we got permission to use from uckfield. Dan kept saying that we didn’t buy from their dealership so it has nothing to with them so they don’t have to help us, which is not true as they are under Wilmoths Citroen umbrella.
My daughters found this very distressing and walked away in shock.
Dan did come outside of Folkestone branch and inspect the car to try and find the tire repair kit and he did not find it as requested from uckfield still being rude to Mr Cottle and saying things that were not necessary in regards to I’m not helping you and not going to.
We did ask if they had security cameras wanting to know if it had been recorded of how rude he had been to us and his reply was “we might have, we might not”
We went to stop 24 and had to wait nearly 2 hours for the battery to charge on the car up to 100% costing £32.58. This was refunded by uckfield.
We now still have the issue of the 3 pin EV charger, on delivery date 28th Horatio said that he had been ordered from Halfords and one should be delivered before 11am on the Saturday 29th (this did not arrive) and this is why we had to go to stop 24 to charge the vehicle.
We went to work Saturday 29th 110 mile round trip the car said we had 170 miles we arrived home with 17 miles on the clock somehow we had lost 53 miles not knowing what electric cars were all about and what consumption they use battery wise we were really concerned because if we done 110 mile we was expecting to see 60 miles on the clock left.
On Monday 31st we spoke to uckfield regarding not receiving the charger and the mileage not being true, going to be honest they didn’t have a clue in regards to the difference in the loss of mileage. Also they assured us that the 3 pin charger had been ordered and sent us a picture of the charger being delivered.
We 100% did not receive delivery and was pretty much felt being accused of us pretending not to receive it. We also discussed that the WhatsApp video having the charger in the picture but was clearly told by Tom that the charger was not included in the sale of the vehicle and that horatio did not promise us that charger that was in the video. Tom also said “if there was a fridge freezer in the back of the vehicle would we expect that as well”.
I did email Tom and say that I found his comments made us feel we had stolen the EV charger and comments about the fridge freezer were not wanted or necessary and didn’t help the situation.
Tom did call me immediately and apologised and it was frustration that made him say that.
I went on Facebook and posted on several grouos to find the charger as to where it had been delivered too with no success. Due to having no success I went onto market place found someone selling a 3 pin charger locally for £80 we went and paid cash for this and videoed the whole purchase and sent to Tom (why would we go and buy one if we had stolen the one that should have been delivered)
We was refunded the £80 from uckfield.
We did keep saying to uckfield we were not happy with all the things missing and not delivered and it took 3 week for Tom to arrange a tire repair kit, second key for the car and log book which was personally delivered by the same person who delivered the Berlingo on the 28th as Tom made it very clear that postal deliveries could not be trusted to our house.
Not knowing how an electric car behaves battery wise and its true % wise we again had issue with running out of power and caused Simone many tears as she nearly run out of power coming back from her full time job.
We did phone uckfield again and express how unhappy we was with the car and all the outstanding issues.
Uckfield did offer to take the car back and give Simone her C3 back. BUT by the time I had gone out and paid £730 for an outside Zapper to charge the car and booked an electrician to fit it.
We unfortunately decided to keep the car as long term savings on charging it up for free and more importantly seriously needing the bigger car for work. (this is why we purchased a new car to start with) so the option of having C3 back was a non starter.
Having after agreed to keep the car and having being made to agree that I would not ever go in to Folkestone branch personaly and agree i was not allowed to, with Folkestone branch putting in writing that Simone would not be refused of having the new Berlingo serviced or looked at under the manufactures warrantee as this was a concern when we had to decide to keep the car.
We have now found the car is really not suitable for long distance journeys. We fully charge the car to travel 51 miles and 51 miles back home 102 mile round trip and we never made it back home (fully charged should be 174 miles) this was on 10th December (not even had the car 2 months)
We have now since found out having not been advised from any sales that the vehicle battery does not like the cold and your mileage distance will be reduced massively from manufacturer specifications which means this particular vehicle is just not suitable for anyone that wants to long journey as this country is not ready for Electric Vehicles.
Our advice is to stay away from Electric Vehicles as long as you can, as sales people just don’t want to help you or tell you the truth as we have only found out the really hard way and facts via social media.
We have since spoken direct to Citreon HQ direct and made them aware of our story and the concern over the poor and unexpected mileage issues and made Hq aware of our poor sales experience, they was absolutely appalled of our experience sales and millage and word for word said “we don’t want sales people representing our name in such a poor way” and also advised to book car in to Folkestone to be looked at to see if we have battery problems.
So i did
Guess what ???
Exact words form service department “Your custom is not welcome here, please use our Ashford branch as we are very busy and can not fit you in.
I told service department I had agreed not to come to store, I was only booking an appointment for my daughter Simone and I was just making the appointment for her as she cannot make calls at work.
He took the appointment but made it clear again we would be seen quicker in Ashford and would rather we go there.
I did explain that Ashford was too far away and had no way of getting home and did not want to sit in a car show room for many hours whilst car was being looked at, reluctantly he made appointment for January 3rd (3 weeks away) Fantastic service again ????
I would be very grateful for no abuse and for you to share this story as we feel as a family we have been so badly treated and let down by Wilmoths Citroen that this story needs to be shared so this doesn’t happen to anyone else as we feel we’ve wasted rather a lot of money.
I have tried to contact the managing director but they will not supply me with any of his details, email or phone number just end up being sent the branch manager
OHHHHHHH and guess what ? having been promised from head Office to receive a call back within 48 hours as they guy on the phone agreed our experience was disgusting and not acceptable.
DID NOT EVER GET A CAL L BACK
I am now hoping social media will help with our plight
SHARE SHARE SHARE.
I would love for you to hear our story. I would like to share and for you to share the most vile customer service and terrible sales practice that I have ever received in my life.
It all started when my daughter started to look for a new car in June 2020 taking into account Covid was heavily with us. We found a car C3 from Citroen Wilmoths in Folkestone and we made enquiries. We put a 3k deposit to secure the car we was advised that due to covid it would be some time for the car to be serviced and prepared for our collection (which we were okay with) they took our old car in part exchange.
Whilst waiting for the car to be made ready for our collection we popped down to the dealership to take pictures to show people what we were getting and share ourexcitement.
To our shock the car C3 was absolutely covered in bird faeces which we have photograph evidence.
With a little concern we made the dealership aware of this, they advised that the car would be fully serviced, cleaned and polished as this car didn’t have any previous owners and would look showroom perfect on for collection.
On day of collection August 2020 we noticed and to be honest having seen the car so badly marked by the bird mess we had a good look around the vehicle and yes there was obvious paint work stains imbedded on the bonnet and the passenger wing. We got a third person my daughter rosemary to check around the car to see if there was any other marks that may had been missed. We bought this to the attention of the sales man Dan who sold us the car at Wilmoths Folkestone branch to express our concerns. I must quote on what Dan said “you live in Folkestone where there are seagulls, what do you expect because you live by the sea”. Obviously not willing to accept this we suggested the bonnet and wing to be resprayed. We suggested to Dan our requests was actioned or to expect a refund and would look for another car as this wasn’t acceptable in this condition. Dan flatly refused and said “we would have to accept the car or we would lose our deposit”.
Not accepting this we asked for a member of management to view the car. 2 people came out of the office, a male and a female, they looked at the car and said “we can see your concerns” unbelievably they noticed a stain that we didn’t notice which made the situation worse, again we explained we cannot accept the car in this condition but wanted the car as my daughter had fallen in love with it and was prepared to wait for the car to be resprayed at a later date. This was agreed immediately by the 2 managers and I turned around to Dan the salesman and said “look how easy that was and why did you argue about not respraying or giving a refund to look for a different car”.
We found Dan in this situation to be very rude, not helpful and this could have been resolved very quickly without the stress of Dans attitude when this was supposed to be a happy day for my daughter having being forced to call upon management to resolve this. (obviously daughter got upset and angry)
Anyway after all of this, we got the car resprayed a few months later and had the c3 for 2 years 2 months and loved the car (so much)
2 years on, we felt like we needed a bigger car so in August 2022 we started to look for a bigger new car.
We wanted to stay with Citroen but wanted to get a Berlingo because of the size. We had a good look on the internet and couldn’t decide if we wanted electric or diesel. We found 2 suitable vehicles in the Wilmoths dealerships around the country and decided to visit Folkestone branch for some advice. Needless to say we didn’t attempt to do business with Folkestone because found yet again their attitude very poor and not wanting to help unless we had the money to buy that day. He didn’t want to give us the time of day (kelvin sales manager) we walked away and decided we were not buying from the Folkestone branch again!
We then went onto the internet hoping to find better sales attitudes from another citreon dealership. We did see that uckfield Wilmoths had a Demo Electric Berlingo. We found that this interested us because we have 27 solar panels generating more electric than we use so the car could be recharged almost free for most of the day.
We had many conversations before deciding to buy the car with uckfield having seen a WhatsApp video of a tour around the car provided by horatio.
On this virtual tour (video) there was 2 charger cables in the boot of the car, clearly seen we was told by horatio both of these cables would be supplied with the car. One of these cables had a 3 pin plug so the car can be charged coming from the electric from our house which was very important and we made this aware to him as we had not yet had had electric charger point installed outside the house. We also informed horatio of the poor service we had experienced from Folkestone branch as he offered for the car to be sent down to Folkestone and that was the reason why we had decided to use another sales dealership, hoping for better service as they did offer for the car to be taken to Folkestone so we could purtchase it from that dealership.
We was very happy to remain using uckfield. So we decided to buy the Electric Berlingo from Uckfield and put a £300 deposit on the car.
Having secured the car we was comfortable having to accept the fact that we would have to wait for the car until the end of October as no car can be sold unless it’s been registered in the UK for 3 months this car had been registered in July 2022. Also they had to order another Electric Berlingo for Demo purposes before they could release this one. (We were happy to wait for the car).
In late October having left another 5k deposit making it £5,300 we made communication with uckfield via telephone to ask the progress on delivery date. We was informed that no one can help us with our request because Horatio (salesman, really lovely man) was sadly on personal leave and no one could help us. This we didn’t find helpful as we just wanted to know a delivery date as we were getting excited about the new car. We didn’t find this acceptable as promised delivery date was approaching fast. (Someone could have easily done this other than horatio).
We did have to say that if that couldn’t deliver when promised (end of October) we would take a refund and find another suitable car that could be delivered elsewhere. (There was no skin of our nose if this happened as we didn’t have the car anyway we would just find another dealership that could deliver us a new car) but was clearly told nothing could happen or be arranged until horatio had returned to work.
I then asked for the manager Tom and voiced my concerns due to the fact that it really didn’t need horatio to be at work to arrange delivery. Tom the manager asked me to give him a few days but got a little defensive when I said “if we can’t arrange delivery I would like a refund” he then replied he would return a call when he has found and arranged a driver to deliver the car. I received the call from Tom 2 days later 26th October saying that we could have the car delivered on the 28th October which we accepted with immense excitement but also with sadness with swapping the lovely car c3.
The 28th came and so did the new Electric Berlingo. On Arrival the c3 was taken away and the Berlingo was inspected before they left and we had noticed and made them aware before they had left that the 3 pin charger was NOT there and missing and the tire repair kit was also missing and was not supplied with the second key that comes with the car and was not given the log book.
We rang horatio to inform him of the missing items prior to delivery driver leaving. Horatio said “leave it with me and I will get it sorted” the following day Horatio was not at work and spoke to Tom the manager I emphasised how important the 3 pin plug was to us as we had no way of charging it up due to the charger not being supplied with or free home electric as the charger required was not with the car as promised by horatio.
Tom came up with a number of solutions 1. The key and log book would be posted to us. 2. We was invited to go to Folkestone dealership the next day (Saturday) to charge the car at their EV power point and if they had one we would be given the tire repair kit.
(We were very happy with this as it was a very quick devolvement as we had work Saturday evening and we needed the car to be charged fully to go to work and back). The vehicle was delivered to us with only 36% left of battery power which was not enough to get us to and from work that night.
Saturday morning 29th October as advised we went to Wilmoths Folkestone dealership. Myself and my 2 daughters went into the Folkestone dealership and was greeted by Dan and a junior salesman. I started to explain to Dan what had happened the day before in regard to 3 pin charger missing and tire repair kit missing and had no power to get to work and back and it was okay and approved from uckfield branch for us to charge the car up so we could get to work that evening.
The junior salesman said to Dan that uckfield that rang him the day before 28th to make them aware that we were coming into the branch with these issues as dan was on day off previous day (Friday).
Dan in his exact words said “I know nothing about this I have not been told anything” and will not help us, as he knew nothing. at this point my daughter stepped in and suggested to ring uckfield (horatio) to put Dan in the picture (as clearly communication is not very good)
Whilst Dan was on the phone to horatio Dan proceeded to say to horatio ”to be honest with you I don’t like Mr Cottle and he don’t like me so I am not going to do anything for Mr Cottle, he didn’t buy the car from us so I am going to do nothing for him because we are nothing to do with uckfield we are a different dealership and owned by a different person” (which is not true) this was said to myself from Dan whist Horatio was on the the phone.
I replied “Dan this is exactly why we didn’t buy the car from you because of your poor attitude when we were buying the previous car”
Dan whist talking to horatio on the phone said that “Mr Cottle was being demanding and rude” (was not true, I was just trying to explain the situation) Dan “I am going to ask Mr Cottle to leave the store”
I left the store to calm the situation down leaving my daughters in the store with Dan to resolve the situation.
In the store my daughters continued to talk to Dan regarding the issues. Dan rang horatio again to try and get the full picture. After 5 minutes on the phone, Dan started speaking to my daughters saying that “he’s not helping Simone due to his issues with Mr Cottle” Simone asked if she could have a tire repair kit as horatio said from Folkestone branch to supply us one and Dan replied “I don’t have to do anything” Dan also stated that there are reports on the Citroen system about Mr Cottle being a bad customer (according to uckfield there is no such system, what a disgusting comment!) Dan then refused to let us charge our car that there branch and gave us information where there are charging points in Folkestone although there was one outside the store which we got permission to use from uckfield. Dan kept saying that we didn’t buy from their dealership so it has nothing to with them so they don’t have to help us, which is not true as they are under Wilmoths Citroen umbrella.
My daughters found this very distressing and walked away in shock.
Dan did come outside of Folkestone branch and inspect the car to try and find the tire repair kit and he did not find it as requested from uckfield still being rude to Mr Cottle and saying things that were not necessary in regards to I’m not helping you and not going to.
We did ask if they had security cameras wanting to know if it had been recorded of how rude he had been to us and his reply was “we might have, we might not”
We went to stop 24 and had to wait nearly 2 hours for the battery to charge on the car up to 100% costing £32.58. This was refunded by uckfield.
We now still have the issue of the 3 pin EV charger, on delivery date 28th Horatio said that he had been ordered from Halfords and one should be delivered before 11am on the Saturday 29th (this did not arrive) and this is why we had to go to stop 24 to charge the vehicle.
We went to work Saturday 29th 110 mile round trip the car said we had 170 miles we arrived home with 17 miles on the clock somehow we had lost 53 miles not knowing what electric cars were all about and what consumption they use battery wise we were really concerned because if we done 110 mile we was expecting to see 60 miles on the clock left.
On Monday 31st we spoke to uckfield regarding not receiving the charger and the mileage not being true, going to be honest they didn’t have a clue in regards to the difference in the loss of mileage. Also they assured us that the 3 pin charger had been ordered and sent us a picture of the charger being delivered.
We 100% did not receive delivery and was pretty much felt being accused of us pretending not to receive it. We also discussed that the WhatsApp video having the charger in the picture but was clearly told by Tom that the charger was not included in the sale of the vehicle and that horatio did not promise us that charger that was in the video. Tom also said “if there was a fridge freezer in the back of the vehicle would we expect that as well”.
I did email Tom and say that I found his comments made us feel we had stolen the EV charger and comments about the fridge freezer were not wanted or necessary and didn’t help the situation.
Tom did call me immediately and apologised and it was frustration that made him say that.
I went on Facebook and posted on several grouos to find the charger as to where it had been delivered too with no success. Due to having no success I went onto market place found someone selling a 3 pin charger locally for £80 we went and paid cash for this and videoed the whole purchase and sent to Tom (why would we go and buy one if we had stolen the one that should have been delivered)
We was refunded the £80 from uckfield.
We did keep saying to uckfield we were not happy with all the things missing and not delivered and it took 3 week for Tom to arrange a tire repair kit, second key for the car and log book which was personally delivered by the same person who delivered the Berlingo on the 28th as Tom made it very clear that postal deliveries could not be trusted to our house.
Not knowing how an electric car behaves battery wise and its true % wise we again had issue with running out of power and caused Simone many tears as she nearly run out of power coming back from her full time job.
We did phone uckfield again and express how unhappy we was with the car and all the outstanding issues.
Uckfield did offer to take the car back and give Simone her C3 back. BUT by the time I had gone out and paid £730 for an outside Zapper to charge the car and booked an electrician to fit it.
We unfortunately decided to keep the car as long term savings on charging it up for free and more importantly seriously needing the bigger car for work. (this is why we purchased a new car to start with) so the option of having C3 back was a non starter.
Having after agreed to keep the car and having being made to agree that I would not ever go in to Folkestone branch personaly and agree i was not allowed to, with Folkestone branch putting in writing that Simone would not be refused of having the new Berlingo serviced or looked at under the manufactures warrantee as this was a concern when we had to decide to keep the car.
We have now found the car is really not suitable for long distance journeys. We fully charge the car to travel 51 miles and 51 miles back home 102 mile round trip and we never made it back home (fully charged should be 174 miles) this was on 10th December (not even had the car 2 months)
We have now since found out having not been advised from any sales that the vehicle battery does not like the cold and your mileage distance will be reduced massively from manufacturer specifications which means this particular vehicle is just not suitable for anyone that wants to long journey as this country is not ready for Electric Vehicles.
Our advice is to stay away from Electric Vehicles as long as you can, as sales people just don’t want to help you or tell you the truth as we have only found out the really hard way and facts via social media.
We have since spoken direct to Citreon HQ direct and made them aware of our story and the concern over the poor and unexpected mileage issues and made Hq aware of our poor sales experience, they was absolutely appalled of our experience sales and millage and word for word said “we don’t want sales people representing our name in such a poor way” and also advised to book car in to Folkestone to be looked at to see if we have battery problems.
So i did
Guess what ???
Exact words form service department “Your custom is not welcome here, please use our Ashford branch as we are very busy and can not fit you in.
I told service department I had agreed not to come to store, I was only booking an appointment for my daughter Simone and I was just making the appointment for her as she cannot make calls at work.
He took the appointment but made it clear again we would be seen quicker in Ashford and would rather we go there.
I did explain that Ashford was too far away and had no way of getting home and did not want to sit in a car show room for many hours whilst car was being looked at, reluctantly he made appointment for January 3rd (3 weeks away) Fantastic service again ????
I would be very grateful for no abuse and for you to share this story as we feel as a family we have been so badly treated and let down by Wilmoths Citroen that this story needs to be shared so this doesn’t happen to anyone else as we feel we’ve wasted rather a lot of money.
I have tried to contact the managing director but they will not supply me with any of his details, email or phone number just end up being sent the branch manager
OHHHHHHH and guess what ? having been promised from head Office to receive a call back within 48 hours as they guy on the phone agreed our experience was disgusting and not acceptable.
DID NOT EVER GET A CAL L BACK
I am now hoping social media will help with our plight
SHARE SHARE SHARE.
Georgina Hudson
Jun 16, 2022
Charles Simpson
May 09, 2022
David Simpson
May 05, 2022
George Crouch
Apr 21, 2022
Debbie Humphries
Dec 20, 2021
Pam Maynard
Oct 16, 2021
Angela James
Jul 10, 2021
Rob Carr
May 29, 2021
Tony Mango
Feb 14, 2021
Carole Floyd
Jul 07, 2020
