Haynes Ford is one of the very few Family run Ford Dealerships in the Country and we have always recognised the vital importance of providing our customers with not only outstanding value, but excellent customer service, a factor which has resulted in us receiving two awards for Customer Service from the Chairman and Managing Director of Ford Motor Company Ltd, as well as 10 national Service and Parts awards.
Services
We are constantly looking to improve our service and your call may be recorded for training purposes. Haynes Brothers Ford are a credit broker and not a lender. We are Authorised and Regulated by the Financial Conduct Authority. FCA No: 312804 Finance is Subject to status. Other offers may be available but cannot be used in conjunction with this offer. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase.
You can talk to any one of our sales team for more information - email us, or give us a call. If you would like to amend your order you can speak to any one of our sales team and they will happily process any amendments to your order. We use a secured verified payment provider which utilises encrypted software protecting your card payment details.
An all-new, all-electric SUV with Mustang design cues that will turn heads instantly and a fully connected experience that is continuously evolving: get ready to fall in love with driving all over again. The All-New Mach-E is available at Haynes Ford, so we have released an exciting range of events such as the All-New Mach-E live event, test drive and review of this new fully electric SUV.
The Ford Fiesta offers the purest blend of engaging driving dynamics and a wider range of vibrant and unique options. With the addition of the new Mild Hybrid, Active and ST models, the Ford Fiesta now delivers a wider series line-up than ever before - each model provides the unique Fiesta signature of exceptional driving dynamics combined with head-turning good looks.
The New FordPass Connect modem and FordPass app enable you to interact with your car like never before. That's because a range of connected services in your vehicle, and on your smartphone, work together to keep you effortlessly connected on every journey. Specification Hybrid Technology The New Ford Puma is now available with a Mild Hybrid powertrain.
Reviews (9)
Emily Dillon
Jun 12, 2022
Don't bother! When you pay 40000 for a brand new van you'd think you'd get a better service but they don't care. Got the van order wrong and missed half the things requested like tinted windows etc. We part exchanged our old van with them and they never changed the registration details over even though they said that was their job and could sort it out for us.
Only to get debt collection letters a few weeks later in the post as the van was being driven around through the dartford crossing racking up toll charges that were still put in our name! The stress they have caused is unbelievable and not even a simple apology. Disgusting attitude with no care for customers. Save yourself the trouble and stay clear
Only to get debt collection letters a few weeks later in the post as the van was being driven around through the dartford crossing racking up toll charges that were still put in our name! The stress they have caused is unbelievable and not even a simple apology. Disgusting attitude with no care for customers. Save yourself the trouble and stay clear
Emily
May 28, 2022
Remain Anonymous
May 22, 2022
Requested and test drive and a week later no-one has contacted me so gone to another company. What a loss of 35,000. Funny how you can reply to the negative review so promptly but not an enquiry about purchasing a car. Why would I give you my name to look into this? If you read other reviews I am not the only one who has had this issue.
Sara Pereira
May 11, 2022
WOULD NOT RECOMMEND! My brand new car was faulty and they reluctantly looked at it several times, did not fix the issue. On the last visit to Haynes they had my car for 5 days to look into the problem (again!) they took the car to Tescos in grove green on their lunch break and my car was damaged in the car park. They also " cleaned " my car and used a product that has now damaged the paint work. They are refusing liability and will not put right. So not only do I have a car that doesn't charge correctly I now have a damaged door and paintwork.
Lee Wagner
Feb 16, 2022
I'm very disappointed in what is supposed to be Kents premier transit commercial garage. My van was dropped of on the 14th of December and they have now been in possession of it for a whole 7 weeks! I've been told they are still no further to repairing or even knowing what is wrong with my 69reg 80k mile van. (HJ69 AOC) For someone trying to run a business and to have to burden further costs of a rental van this entire time is not good enough. A VERY DISAPPOINTING SERVICE TO DATE!
Jordun Bateman
Feb 13, 2022
I wouldn't even bother! My partner brought a part off them for his van just over a month ago which is faulty since his van won't start! And without it his van has no chance of starting! He went back today to try and swap it for the same part since it was faulty and since when he brought it he was told he has 12 month warranty! This is clearly not the case as they wouldn't swap the part for him!
I don't get why a company wouldn't swap a faulty part after saying it has 12 month warranty! Unfortunately because he needs his van for work he had to buy the exact same part and waste more money for something that isn't his fault! I'm disgusted.
I don't get why a company wouldn't swap a faulty part after saying it has 12 month warranty! Unfortunately because he needs his van for work he had to buy the exact same part and waste more money for something that isn't his fault! I'm disgusted.
Alastair Middlemist
Jan 09, 2022
We used the service and repair department on the Thursday 13th January and were assured that the repair would be done by Friday afternoon. We had a hire car as our car was not drivable. We were told again on the Friday morning it would be finished by that afternoon. We returned our hire car as the hire period had run out at 12 noon. We were then phoned by Haynes to tell us it would now not be ready until the Monday.
This left us without a car again and the necessity to hire another car to get my wife to and from work over the weekend. This cost us another 200 on top of the already expensive repair that we knew was needed on the car. There was no real explanation from Haynes as to why it had suddenly taken longer to fix. And we were now out of pocket once again. I think with that going on a three star review was quite generous!
This left us without a car again and the necessity to hire another car to get my wife to and from work over the weekend. This cost us another 200 on top of the already expensive repair that we knew was needed on the car. There was no real explanation from Haynes as to why it had suddenly taken longer to fix. And we were now out of pocket once again. I think with that going on a three star review was quite generous!
Luke
Dec 20, 2021
Booked a van in on a Monday for a battery that kept going flat, called Tuesday for an update and told it still hadn't been looked at. Got the van back on Friday and told the battery past tests after a recharge. Still had the same fault and then told that the next available date is the 5th Jan (4 weeks away) Had to pay to get the battery replaced elsewhere which should have been covered under warranty.
I was told the battery had leaked within the tray under the seat which I'm sure Ford would have seen if they looked in the 5days they had it on charge. Waste of time. BK20ODX
I was told the battery had leaked within the tray under the seat which I'm sure Ford would have seen if they looked in the 5days they had it on charge. Waste of time. BK20ODX
James Carey
Jul 12, 2021
Bought a used car from Haynes a few days ago, had the pleasure of dealing with Matt the entire time. From start to finish he was great, he was there if I had questions but was happy to let me look around the car myself as well. When it came to the purchasing, he was able to let me collect it a day early, as well as a few hours before originally agreed. Overall was great. Previously was a bit unsure of the sometimes pushiness dealerships can have, but had absolutely no issues with Matt and wouldn't change a thing!
