Bells Motor Group

A very good experience of buying a car remotely. I had used the usual channels when looking for a car and even test drove some locally so I knew what I was after. Bells motors had a very nice range of XC40's including the B5 which was what I was after. I contacted Jack Gardener by phone and text and the communications were helpful throughout (much of it done by text in the early stages).

There was no pressure and the price was competitive. All was sorted with minimal fuss and the car was delivered within a week. I was a little surprised that they did not use a low loader to deliver it but they had a part ex to take away and the bonus was that the delivery driver- David - who came with it was brilliant. Ex policeman, good company and no pressure.

Let me inspect the car and even take it for a spin. Then sat me down and went through all the bells and whistles with advice on best ways to use the car and advised settings for driver convenience. So, overall, would I go back to Bells again for the next car. Yes, I would.

A very welcoming and relaxing experience. The Salesman Andrew, was very professional, but friendly answering every question put to him without issue. He also managed to get me a great offer on my existing vehicle, which made getting a replacement all the easier. One thing that did impress me about this dealership was the ability to test drive the vehicle on our own without any accompanying salesman or hard sales pressure. I really can't recommend this dealership enough.

I ordered a new XC40 back in July from Andy. To no fault of their own, it was delayed. Bells Volvo kept me mobile in some amazing cars after my previous cars finance finished and was returned. I was kept up to date at all times and picked up my new car yesterday! Great service. Thank you Andy and Michael!

Took advantage of the current Volvo offer to assess and fix windscreen glass. Rang up. Told that an appointment was not necessary. Arrived. Coffee and biscuits. Car dealt with promptly. From the initial phonecall one hour. First class.

Excellent customer service, very clear and specific guidance were needed. Also going the extra mile to accommodate my timelines and sort out last minute issues. Highly recommended. Thanks for everything Marc. You couldn't be more helpful

This is how easy car buying SHOULD be. We first started looking for a new car a for my wife a month ago. Everywhere stating 4-8 month delivery time. very frustrating. Then we came across Bells Volvo, online. They had the car we wanted in stock. One of the very few in the country as it stood. So we started speaking with Dawn. She is lovely, and really made the experience so simple. Attentive, courteous, patient, friendly. and super efficient. 10 days from first making contact and we have taken delivery this morning. James came 60 miles from Northampton to deliver, communicating his time of arrival in advance.

He was punctual, and then very patient as my wife was on a works call. He then diligently showed us the features of the car, and was very knowledgeable and courteous. Great service form this team, and I couldn't recommend them more! Cheers guys.

The customer service that Jack provided was outstanding! He made the whole buying process of our new car really simple and stress-free! He answered all our questions, gave us an overview of the car and its utilities and had all the paperwork prepared so we could hit the road asap. Can't recommend them enough!

Once again, a great experience with Bells Volvo. We purchased our previous car from Bells - approx 60 miles away from our home town, thanks to a poor experience with Volvo Leamington Spa. The car was coming up to the end of it's contract and we were contacted by Anthony who could not have done more to get us a great new car. He took time to make sure he could get us a vehicle which fitted my picky spec requests and colour requirements, all within the budget we specified.

At times I was speaking to Anthony more than he spoke to his wife because he wanted to make sure everything was right for us before we committed to the car. The hand over was simple and easy, hardly took any time at all and we were soon on our way back home 100% satisfied with our experience. Thanks once again Anthony & hope to see you in 3 years time when this new car needs renewal please.

We visited Bells Northampton after having a really bad experience with another dealer, this experience as well as others in the past had left us untrusting of car sales people in general and although a necessity, we weren't looking forward to looking for our new car. However, we couldn't have been more pleasantly surprised, on walking into the. showroom we were met by Ricky who was friendly, enthusiastic and professional.

He wasn't pushy at all and gave us time to chat, we felt like he was genuinely interested in getting to know us and what we were looking for. Whilst chatting, we mentioned our situation, which involved a safety issue with our current car and that we were in dispute with.

However smart this showroom looks I cannot recommend this dealership. They allowed me to test drive a car which had not been cleaned properly or sanitised and are still keeping my deposit after I decided not to buy their car because they would not put on a new tyre as I requested? I shall be contacting the Motor Ombudsman to get my money back I can safely say that this is the WORST Volvo franchise I have ever visited. Shocking levels of service.

Another good experience of having my XC40 serviced at Bells Volvo. Gary on the Service desk was polite and professional and extremely helpful when I wanted more information about how Apple Car Play works- I've had an issue connecting sometimes). Even though he is not a Volvo owner(maybe he needs to be to help customers with queries?) he talked us through the process, something that was not explained adequately when we bought the car in 2019. The car arrived back valeted. Comfortable waiting area with refreshments too. Thanks, Bells!

What can I say?! Absolutely outstanding service - would 100% recommend. Thank you to Andrew in sales for all of your help and advise with the purchase of my wife's XC40. Your friendly and non pushy style made the whole process a real joy. Northampton is by no means the nearest dealer to myself but will definitely be returning to your dealership for service work. Mark

Really happy with our new xc60. A big thank you to Marc Tilling, who helped us throughout and made sure it was a smooth and speedy transaction. His communication with us was excellent and never left us in the dark for one moment. Although there was a minor delay with collection (through no fault of Bells Motor group) Marc and Dave were both a massive help and both really nice guys to work with. Thank-you Mark Connolly

We bought our first ever Volvo from Bells Motor Group in Bedford last week. I've been really happy with the entire service provided, especially from our Sales Executive, Chisala Chiyungi. Understandably there were some delays on the delivery of our car, given the current global supply chain problems, but we were kept well informed by Chisala and. received our car 4 months after ordering it, which i think is pretty good.

The handover process was thorough, but since then Chisala has been willing to help with any additional queries we have about the car as we get used to it. Overall I'm very happy.

You asked why I only gave a three star rating on Google. my wife and I visited the showroom a couple of weeks ago, ready to buy a new car. nobody asked us if they could help, a question was dealt with in a peremptory and offhand manner, we left and spent our money elsewhere an hour later.

BRILLIANT PEOPLE & BRILLIANT SERVICE THANK YOU. Marshall's Skoda could learn from you guys, professional, helpful, honest & friendly. After a horrific 4 months dealing with Marshall Skoda (Northampton) and still no car! It was lovely to feel like our custom was not only wanted but valued, we got the right car for us after being given so many options and in our own time. Steve Ward you are an amazing sales executive & we can't thank you enough, we highly recommend buying a car from you guys easy, quick & painless thank you.

Currently looking to replace my current car. I have been to a few garages to look for an electric car. It was a breath of fresh air to speak to someone(Michael) who actually knew what they were talking about not only with Volvo but other brands. Most didn't seem bothered or knew nothing about electric. I'm booked in at the weekend where I hope to purchase my new electric Volvo.

Having used Bells Volvo, and specifically Marc Tilling, for a previous lease Volvo, when it came time to replace the car - and this time to buy - we went straight back to Marc. And yet again, he provided a full 5* Service; great communication, an honest and good deal from the start and that personal touch that's so often missing these days. We did also interact with other staff at Bells Volvo, and they were all professional, courteous and friendly. As such, we highly recommend this Volvo dealership, and would whole-heartedly recommend anyone looking for a Volvo to speak with Marc Tilling.

Absolutely brilliant Volvo dealership. Bought a nearly new XC40. No pushy salesmen just open honest discussion. If you want a Volvo I thoroughly recommend

From initial contact with Marc Tilling to taking delivery of my new car, every was dealt with professionally and promptly. He managed to source the exact specification car that I wanted and I took delivery within 2 weeks of ordering rather than waiting for a factory order. Managed to offer a great part exchange price for my old car too. Cannot fault the service received.

Just ordered my second Volvo from Daniel. Very impressed with bells motor group in Northampton, the customer service is unparalleled, it's a delightful and modern show room which is very welcoming. All staff members are so friendly and Daniel himself is so knowledgeable, professional and trustworthy, it's an absolute pleasure to give my repeat business to them. I will certainly return in the future.

I couldn't rate the customer experience I had any higher. Marcus Little from the Bedford branch has been an absolute superstar throughout the process, providing excellent customer service from the initial phone call through to collecting my new car. His friendly and completely non-pressuring approach was refreshing for a sales person and I will most certainly ask for Marcus again when it's time to upgrade! Also absolutely thrilled with my XC40 purchase.

Picked up our new Volvo XC40 from Northampton. Really helpful & friendly service from Marc Tilling, especially under the current Covid restrictions. He was always on hand to answer our questions and was never pushy. Looking forward to enjoying our new car!

Collected a S90 yesterday and, despite Covid Restrictions, Bells Volvo were exceptional throughout - Particularly "Marcus Little" who exerted No pressure to purchase, in favour of patience when answering questions and an extremely professional service throughout and which, not only made my decision to purchase an easier one it directly closed the deal for me.

The experience is also a customer service the likes of which Mercedes and BMW could definitely learn from! Highly Recommended Organisation and don't hesitate to give Marcus a call!

Picked up my XC40 today from Bells. The service they provided throughout the whole process has been fantastic, particularly given the constraints of Covid. Can't recommend them enough for their professional and friendly service, particularly Marc Tilling.

Thank you to Daniel for all his help as we got our new Volvo today, nothing has been too much trouble. Very impressed with the customer service we received.