Wall T

Excellent service, highly recommended. Staff are lovely and helpful. Brought cars from here for 20years. I wouldn't buy a car from anywhere else.

Chose a fabulous Mercedes for my dad, the service is wonderful, the car was just right. Sadly health conditions of my dad caused us to have to cancel the deal. We dealt with Joash and Charlie and they were truly amazing, they gave us our deposit back straight away and followed up with a call the day after to ask how dad was, they were genuinely concerned for him and passed on their good wishes to him.

Truly an amazing, thoughtful and friendly service. We would definitely recommend and would definitely go back to them when we need to change our own vehicle. Huge, huge thanks to them.

Bought a car from TWall, had issues after 6 weeks, the Alternator went, I called TWall and they were great, they took it in straight away and git it fixed without any issues, also even washed the car for me on collection. Fair play, I expected some hassle but got none at all. Thanks TWall for good customer service and great after sales service.

We were greeted and served in a very professional manner. In ordering our new motorbilaty car. Nothing was too much trouble in these somewhat difficult times we are in. It went very smooth and was a pleasure to do business with them. Thank you best service yet.

Good place, wide range of models and prices. Very happy with lady manager and a new recruit, not so with last sales guy we met when questioned about a particular motor (very old style sadly).

Excellent service. I was looked after by Mark Johnson who made car buying a seamless event, he looked after everything and ensured that small items that needed attention on our new car were attended to and completed in a very professional manner. I will definitely be using T. Wall again and I would have no reservations in recommending them. Well done to the T. Wall team. No hesitation about awarding five stars here, I would award ten if I could!

Lovely staff but incredibly disappointed at the lack of mask wearing especially staff collecting keys for cars right next to the motability desk, constantly back and forth and no masks. My son is extremely clinically vulnerable and did not feel comfortable in there.

Very impressed with buying used car. Craig was helpful and transaction done quickly. Will definitely consider buying from T Wall again. Travelled from Liverpool and wasn't disappointed.

I have used T Wall a number of times now when purchasing a new car. Mark has made the whole process seamless, stress-free and made me feel comfortable. He has always been polite, friendly and helpful. He has answered any questions I have had. I'd certainly recommend T Wall, a great team. Thanks

Excellent service, thank u so much to ray, I px'd my car over the phone due to us sheilding. highly recommended. love the fiesta echoboost.

Our experience of T Wall Ford started yesterday when my wife and I decided to go to the forecourt to view a Ford Focus advertised on auto trader. All the bells and whistles, 7500 miles and for sale on the forecourt. We arrive and when greeted by the salesman enquire about the individual car, since we can't find it on the lot. He told us that was "Barry's car" and that he'd gone home for the day.

He offered to get it back for us, but taken aback by the idea that the forecourt car was being used we suggested that might be a "bit of fuss" which was met with and the salesman just said "ok". Later we use the form on AutoTrader to see what we could get for part exchange, and enquire with the garage that if that car is in or a similar car comes in to let us know.

We get a call back from the salesman letting us know what time Barry will be around that we can come and look at the car, so we agree 10am the next morning that we'll come back to look at the car. We arrive on site at 10am as agreed, to be met with an empty (of people) forecourt. We look around the car from the outside and wait for anyone to appear.

Nobody does. We wander into the showroom after standing on the forecourt for 10 minutes to meet our salesman. He comes out with us to look around the car. There is little to no interaction between the salesman and my wife whilst she is looking around, not pointing out features or benefits of this model. He offered my wife a test drive which helped us to solidify the desire to buy this car.

In the car on the test drive my wife and I discussed going back to specifically buy this car. We arrived back at the garage ready to negotiate the sale of the car, because part of buying a car is the art of doing a deal, feeling like you're getting a good buy. We discussed the part ex, which had previously been valued at 3600 on AutoTrader and he went away to do the sums.

He came back offering 3300 for our part ex and the price of the car as advertised (which now sports 1000 miles more than advertised, since the staff are still driving the car) went from 16495 to over 18000 with all the additions of gap insurance, admin fee, extended warranty. This put us over our budget and was a little unexpected. The salesman went away and removed these additional charges, except the admin fee and sharpened his pencil on the trade in price which was now offering 3500, still lower than the guide trade price for essentially a very nice 1 lady owner car. So, at this point we're still not feeling like getting a "deal" and the whole situation of trying to buy a car that Barry is continuing to drive seems odd, we're on the fence.

Still in an effort to seal the deal and feel like we were getting something, we suggest that perhaps a service plan thrown in so we know we'll be looked after for longer than the manufacturer warranty which runs out in 8 months, to be met with blank stares and suggestions of 0% interest on service plans. The salesman, who seemed a little uncomfortable with the idea of trying to negotiate a deal fetches his manager.

The manager was confrontational and frankly rude. "What were you expecting when you came here today" was his expression in a tone which could have cut the plexi glass shielding between us. To be honest, if you read this, we were expecting to buy a car. Not be told half way through the deal that Barry had since gone home in the very car We were trying to strike a deal on.

Absolutely horrendous experience, and not the way one wishes to be treated or spoken to when buying the second most expensive item one is likely to buy after a house. What was supposed to be an exciting experience of buying a new car soon turned into both my wife and I feeling like second rate citizens or tyre kickers. I can assure you we were not, we were just on the fence about buying it which was an opportunity for you to sell us a car.

However all you have done is turned us away from T wall and away from the Ford Brand. TL:DR Crappy salesman, rude and antagonistic manager, treated like an inconvenience instead of valued customer.