Poolfoot is a family owned and run business, we have been established for over 15 years and have many happy customers to prove it. We pride ourselves on our wide choice of cars and the customer service we provide and if we haven`t got what your looking for, we can usually locate it. We offer a wide range of financial products that suit most peoples circumstances and we are authorised to supply RAC Warranty`s and Supaguard interior and exterior coatings. Part exchange is a pleasure.
Reviews (1)
Logan
Nov 09, 2014
Terrible experience! We bought a car from Poolfoot Motors/Car Centre, the following day we reported a fault to them. This made the car unsafe and not fit for use. We were asked by them to return it, a two hour journey. We refused to drive it that far and eventually agreed on taking it to a local garage. Unfortunately it wasn't resolved after a further two visits.
Poolfoot asked us to take it to a "transmission expert" they used that was two hours away.
We were told they had done work to the car but were never given any documentation as promised. It was still not repaired. We then asked for a refund which was declined, we sought legal advice and gave them a last chance to repair. They had the car for nearly six weeks and when we collected it we were left with the same fault. We later found out that they had put a second hand part on and it was highly likely no work was carried out by the "transmission expert".
The manager we were dealing with was in no way helpful or understanding. He was rude and arrogant. At no point were we offered any kind of courtesy car or compensation for our losses. This situation dragged on for 8 months which didn't seem to bother them. They buy their cars untested from auctions, its most probably the cars main dealers wouldn't sell on their forecourts or to other dealers. Stay well clear!
Poolfoot asked us to take it to a "transmission expert" they used that was two hours away.
We were told they had done work to the car but were never given any documentation as promised. It was still not repaired. We then asked for a refund which was declined, we sought legal advice and gave them a last chance to repair. They had the car for nearly six weeks and when we collected it we were left with the same fault. We later found out that they had put a second hand part on and it was highly likely no work was carried out by the "transmission expert".
The manager we were dealing with was in no way helpful or understanding. He was rude and arrogant. At no point were we offered any kind of courtesy car or compensation for our losses. This situation dragged on for 8 months which didn't seem to bother them. They buy their cars untested from auctions, its most probably the cars main dealers wouldn't sell on their forecourts or to other dealers. Stay well clear!
