Malcolm Waite Ltd

Ansely made buying a car very easy and an all round pleasant experience, no hard sell, very pleased with the service. Paul

Nervously travelled from London to view a potential new motor. Firstly I was super impressed with the quality of their stock, super desirable vehicles and all were immaculate. Secondly, the actual process was very enjoyable, Nick was knowledgeable, refreshingly non pushy and I left with an awesome car at a fair price. I have already recommended nick to a few of my mates and will be giving him a call when it time to update in a few years.

We were looking to update our 2015 car and were greeted in a very friendly and helpful way. We test-drove the car we were interested in from the forecourt, but the salesman then offered us a paltry amount for our car, despite its low mileage and good condition. We said we would think about it and phone him back later that day if we decided to go ahead.

The salesman rang us the next day and proceeded to shame us for not phoning back, saying he had invested a lot of time on us and did we really want to lose the car despite the fact that he wasn't going to offer more for ours. Needless to say, we reminded him that we had said we would only phone back if we wanted to go ahead and that we didn't appreciate being leant on in such a way.

We bought elsewhere and got 900 more for our car, got a great deal on our new car with no guilt trip and excellent service. If you want to buy from this garage, be aware that you may be hassled and made to feel guilty if you don't buy. It reminded me of the pressurised selling used by double glazing companies 30 years ago!

John gave us professional, knowledgeable and friendly service throughout our car buying process. We had an excellent car buying experience and (although we live in London) Malcolm Waite will be the first place we look when buying a car in the future.

Excellent service just purchased a fab Fiesta Active from this garage Warm welcome Nothing too much trouble very knowledgeable friendly helpful staff lots of patience never felt rushed at all. I recommend this garage and the wonderful staff and good quality cars.

First class, reliable customer service. I purchased a quality used car and I am delighted with everything, including the easy online reservation, and Covid secure demonstration and handover at home by John Kemp. Thank you so much.

This has to be one of the best car dealerships I have visited and I have been to many in my travels, the staff are brilliant you feel very welcome from first phone call to showroom visit, there no pressure to buy and the part exchange I had the price I was given was very fair and strong, even the after sales is perfect if your in the market for a new car this is one dealership I can 100% recommend, Nick was our salesman and was brilliant well done Malcolm Waite you went above and beyond

Fantastic service Timing belt and water pump completed in one day, collected and delivered car back and with complementary valet Thank you. Mr Barton

Best ever new car purchase experience from Malcolm Waite. From my first tentative enquiry to driving out with a fantastic new model Focus they have been welcoming, helpful and thoroughly professional. If you are thinking of a new or used car this family run firm is so much better than the other conglomerates. Thanks everyone at Malcom Waite, you are a great team.

Bought a new Ford Focus and we are delighted both with the car and with Malcolm Waite Ltd who have been very helpful both before and after purchase. Would warmly recommend this company to anyone in East Kent who is thinking of buying a Ford. Knowledgable and helpful.