Beechdale Motor Group Ltd

I can honestly I am left with a bit of disappoint about Hyundai Derby. I purchased a car at the end of April. 4 days after picking it up I realised the stop start system wasn't working. I also noted a rubber seal on the drivers door was damaged. The latter was an aesthetic issue l called the salesman Tom and emailed informing of both issues and agreed to pay for the rubber seal.

That was around the 3/05/22 I was assured someone from service would call me they didn't I then chased for some time the service team and they booked me in for the 13th June. During this call I mentioned the problem and chap on the phone new my name before I told him. I work full time booked a day of work drove from Leicester to Derby I checked in on line the Fri before which confirmed they were resolving the battery stop start issue and rubber seal.

I turned up Mon was asked to leave the car for a few hours. I came back and they informed me that didn't even have the rubber door seal in stock and they wanted to run diagnostics and couldn't just replace the battery. Cut a long story short the service manager Tony said he would call me within 48hrs he hasn't. It's now end of play Wed. I think I have given up the sign of a good company is resolving issues when they go wrong.

I have waited over 6 weeks since purchase to resolve this issue and it hasn't happened. Thanks for making me waste a day of annual leave and also using my fuel to drive from Leicester to Derby and back for no reason. Just to be clear my name is Mr Kam Kalia make no mistake I am legitimate customer.

I 've brought my past few cars from Tom and every time he has been extremely professional, helpful and friendly. Tom always goes above and beyond to help me with my purchase and is always happy to answer all my questions. I'd 100% recommend contacting Tom at Hyundai to purchase your next car.

Booked car in for service and MOT. Very quick service. Video recording sent to me with a summary of all the areas checked. Very comfortable and spotlessly clean reception and waiting area with attentive staff offering drinks to any waiting customers. Julia the service advisor is attentive, thorough and professional. I highly recommend as I travel from Merseyside as the service is so good

"Beechdale Motor Group were fantastic because they were responsive to my queries, offered the most competitive price without needing to haggle, sent me regular updates on delivery once order. Paul Leeming the salesman couldn't have been better."

Very happy with the service provided by Stuart at Beechdale Alfa Romeo. The stunning car was presented exceptionally well, so a big thank you to all the team!

I've used Beechdale Hyundai Derby for purchasing new cars and follow up services etc. I've always received excellent customer service. My contact has always been Tom Porter who goes that extra mile to ensure everything is perfect. We've now owned 5 Hyundais, all supplied by Beechdale Derby. Which surely shows the experience we receive each time is second to none. Will always recommend.

Very satisfied with my experience at Hyundai Derby. Special thanks to Tom and also Aaron. First time I was leasing a new car, a Tucson hybrid. I was made to feel welcomed and comfortable at a car garage. No pushy selling, just honest straight forward advice and answers. Interestingly I've learnt a friend of mine has leased an ionic 5 in the last month and had a similarly good experience with the same team. So thank you and would recommend

Not happy. Mislead on price. Given one price (395) when diagnostics came back with faulty sensor. Paid 195 on day and had to wait 5 weeks for partto come in. On completion price jumped up from 395 to nearly 700. Not happy having to spend 3/4 of an hour 'negotiating' on price. Job done and car working ok to date, but will insist on written and signed quotes in future from any garage I visit.

Avoid the service centre at all costs. The experience I received from Derby Hyundai was nothing but shocking and poor. All started I September 2021 when I had a judder on the auto gearbox. The main issue is the poor communication from Read. Dropped the car off one morning to do a judder test. Never phoned when I could collect was down to me phoning them to see if it was ok to collect.

So the workshop wanted to book it.back in to see what the issue with the gearbox was. Rebooked back in November. Dropped car off in the morning and had again nobody let me know what was happening and when the car was ready. Basically they got the workshop manager to call me and said the gearbox was faulty and dampers needed doing under the warranty but couldn't get the parts in so would need to order them in.

No problem but then he said your brake pads and discs need doing and are dangerous. My reply was my dad will do them as he's a mechanic. The manager said I would need.to sign a form as they are dangerous. Which they wasn't. Pads have been changed in Feb and discs were fine. Told they will phone me when parts come in but could be a couple of weeks.

So the issue with the gearbox needed authority from the warranty manager. Who wasn't available told me they would call me monday when she was back in to authorize the order of parts. Got to wednesday no callback so again I called them. To find it hadn't even been asked. After moaning I got a answer later that day! Told they will phone me when parts come in but could be a couple of weeks. 4 weeks later no phone call so again I'm chasing up the issue. Told the parts were still on order, I again asked why I wasn't notified and said my experience had been terrible. Funnily enough the next day the parts had arrived?!

So in December took it in for the gearbox. They said I'd have it back the same day which was a surprise as I thought it was a big job. Said they'd phone me when it's ready. So gets to 4.30pm no phone call so again I call them. The receptionist didn't no what was happening no communication between departments. Why they didn't they think to inform the customer.

So i got the car back after 6 days and they forgot to do the damphers! Honestly laughable. The whole experience was shocking. No accountability and everyone passes the book. If you have any issues under warranty please don't take it here and use another approved Hyundai dealer