Mercedes-Benz & Smart (Croydon)

When I initially became a customer, I had good experiences, but now it's nothing but headaches and the service department price gauges wherever they can. They tell me something isn't covered under warranty, so I have to pay for replacement parts for the same thing to happen again? Make it make sense. I have to beg for a simple call back. I do not look forward to visiting or working with this location.

After having some routine maintenance and an inspection performed upon my automobile the service manager refused to release my vehicle to me, after receipt of payment, unless I would sign a document altering the initial conditions of our agreement (permission to contact by all means possible for advertising, promotions, etc.). I refused and insisted that they abide by the terms of the initial agreement.

I was told that they would not release the vehicle to me without this consent. I requested to speak to a manager, the response was "I am the service manager", I requested to speak to the general manager, the response was "No!", this went on for a while with their refusal to release the vehicle. I was told that this was to prevent customers from reversing the credit card payment; I presented them with cash, they still would not release the vehicle.

I then stepped away and sought out the General Manager myself. End result was that they would not release my vehicle to me until I signed a statement indicating that I would not sign the initial statement altering the terms and conditions of the original contract. The companies position that the signature was only required for release is fraudulent.

Only after they refused to return my vehicle after payment was made and refused me access to a supervisor, did I then seek out the General Manager who finally conceded to release my vehicle if I would sign a statement that the vehicle was received (Please to note, that they required this previous to releasing the vehicle). I had offered to sign for receipt previously, but this offer was refused by the Service Manager who insisted that I consent to the post service stipulations or forfeit my vehicle and my payment. I consider denying the customer his property when he has met all contracted conditions to be abhorrent.

Ask for Jared when coming here! He is a 5 star guy that goes above and beyond his job requirements. He is more than just a salesperson. He understands situations like person and not just somebody trying to sell a car. I took off a star due to management though. Just do business with Jared.

Truly the best dealership experience I've ever had, so much so that I don't wince at the idea of having my vehicle serviced, I actually look forward to seeing everyone that has worked with me in the past, and I always know that they'll take care of me and my vehicle needs every time. Always a terrific experience, thanks everyone.

I recently purchased a new Sprinter from Kurt Baitz and received exceptional service. This includes the planning phase in advance of the purchase, to the delivery. I had never stepped foot in the dealership before ordering this vehicle and was impressed with the level of vehicle knowledge and available programs. I have an long history with developing a retail stores and have spent a great deal of time working on what I call knock your socks level of customer service and in this difficult window of the pandemic, Kurt Baitz, MikeEspey & the entire support team knocked it out of the park.on all levels! I look forward to working with them again soon when we order more Sprinter Vans!

Shout out to Dawn & Adam in the Service Department. Car issues can be so confusing and nerve wracking. They do such a great job of explaining everything and go above and beyond to make sure that every customer feels comfortable & valued. Appreciate you both!

Purchased certified used GLA 250. One of the lowest prices around for this model. Received a fair price on my trade. Process was pretty straight forward. Salesman spent lots of time explaining features. Financial person walked us through every step and answered all our questions.

Friendly staff and quick communication. Got the job done, which in the end, is what matters. One suggestion to improve: When a customer books a service 2 weeks in advance, such as myself, please do not wait until the day of service to tell the customer you do not have a part and have to order it. This should be done in advance so we could reschedule and have the work done in a day rather than having me commute an hour (each way) over two days. Mercedes is considered a luxury vehicle, right?

So we as customers know we have to pay more than your typical everyday car. In turn, expectations of service will be higher than your typical everyday car. This was sloppy, so please work to improve your game and meet the expectations that come with operating a luxury vehicle service.

Came in for 50k service for my 2019 E300. Ms. Sam T.was pleasant as always and helped out with a $100 coupon (although I wish it was a bit more substantial). The rear breaks (pads and rotors) needed replacement and cost about $900 which I suppose was $400 more compared to an independent mechanic, however, authentic parts and convenience costs that much! I bought the vehicle here and having getting it serviced here as well. Quite happy with the overall experience.

I purchased my 1st ever Mercedes at MB of Manchester, NH. I've owned it now for a little over a year and I absolutely love the car. This location has many genuine people that work there in every department. It all started with Phil, who sold me the car. I purchased the prepaid maintenance plan and it's been exceptional. Michael in the service department is a huge asset to MB and has treated me with the upmost respect and kindness. Stephanie was readily available to help with a misunderstanding and settled it to my satisfaction. Melissa who was probably tired of my phone calls treated me with respect and assisted me to quickly resolve a concern.

I am looking forward to my appointment in a couple weeks for an upgrade to my car. I would highly recommend MB of Manchester to anyone who is looking to purchase a car. My only regret is that I did not buy a Mercedes sooner.